I’m Scott Markovits and this is how we roll at InVision!

Scott Markovits is the Head of Support at InVision, the world’s leading design collaboration platform. Built to foster collaboration and iteration, InVision helps people design, review and user-test a product before writing a single line of code. Scott is also the founder of the Kosher Projects, a non-profit organization dedicated to developing future generations of Jewish community leaders and...
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Aishwarya Hariharan about 6 days ago 5 Comments
Six new Freshdesk integrations to spruce up your support
The Freshdesk team has been busy this year integrating Freshdesk to the apps you told us were most important...
Shankar Ganesh about 1 week ago 0 Comment
I’m Megha Derchak and this is how we support at KISSmetrics!
Megha is the Director of Customer Success at KISSmetrics, an analytics platform that helps people identify, understand and improve the...
Aishwarya Hariharan about 2 weeks ago 0 Comment
I’m Carolyn Breit and this is how we roll at Sprout Social!
Carolyn Breit is a Customer Support Manager at Sprout Social, a social media management tool that helps businesses find...
Shankar Ganesh about 3 weeks ago 0 Comment
I’m Mathew Patterson and this is how we roll at Campaign Monitor!
Mathew Patterson is the Head of Customer Service at Campaign Monitor, a tool that makes it easy for you...
Ramesh Ganapathy about 3 weeks ago 8 Comments
Freshfone Goodies – More Countries, Mobile App Support, Call Routing And More
In February, when we rolled out Freshfone, Freshdesk’s cloud telephony integration, we were really excited about how Freshfone transformed...
Aishwarya Hariharan about 4 weeks ago 0 Comment
Four Million to Two: The Secret Sauce to Trello’s Support
Brian Cervino is a Support Specialist at Trello. A beer brewer and food lover, Brian also specializes in writing original...
Jill Soley about 1 month ago 0 Comment
Dreamforce Attendees Agree: Poor Customer Service Impacts the Bottom Line
At this point, we all know intuitively that providing a good experience and good support for our customers is...
Shankar Ganesh about 1 month ago 0 Comment
Deliver Stellar Support With Just Gmail: Part Two
About a year back, we put together a list of some known Gmail features like labels and canned responses...