To build a globally relevant startup, the CEO has to be on support

Krish is the CEO of ChargeBee, a Subscription Billing Solution for SaaS and eCommerce Recurring Revenue Businesses. Incidentally, ChargeBee’s well known for its customer support (every customer review waxes poetically about their service first and then their product). Initially, the team was a little bothered but they decided to roll with the punches and...
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Aishwarya Hariharan about 2 weeks ago 13 Comments
Six new Integrations playing with your Helpdesk
June’s been an extremely busy month for us. And that’s not just because we managed to raise $31 million...
Prashanthini Mande about 3 weeks ago 0 Comment
Be a brand tweeple love with our improved Twitter integration
The way people and brands interact has changed from back when we launched our social media integration in 2011....
Aishwarya Hariharan about 1 month ago 0 Comment
Personalize your customer support with an invisible helpdesk
A couple of days back, a colleague waylaid me on the way to the coffee machine and launched into...
Aishwarya Hariharan about 2 months ago 3 Comments
Introducing MobiHelp for Android: Everything you need to deliver exceptional in-app support
As a dedicated smartphone user for the better part of a decade, I’ve seen a lot of things. I’ve...
Kiran Darisi about 2 months ago 9 Comments
How we scaled Freshdesk (Part II) – The Sharding and Rebalancing techniques we used
This is the second part of the How We Scaled Freshdesk story. In my previous post, I talked about...
Aishwarya Hariharan about 2 months ago 3 Comments
Hanging out with your customers is now easier than ever
There are some nights, in customer support, when email just won’t do. There are times when even the phone...
Alan Berkson about 2 months ago 0 Comment
Jon Ferrara on #CEOonSupport
I had a chance to sit down with Nimble CEO, Jon Ferrara, a man known for “swimming in the...
Aishwarya Hariharan about 2 months ago 2 Comments
Freshdesk now supports multi-currency payments
We’re happy to announce that Freshdesk now supports payments in more than just the Dollar, the unofficial standard currency...