about 3 days ago

How To Deal With Frustrated Customers

It’s the best of jobs, it’s the worst of jobs. While talking to customers can be fun, for most support agents life is long stretches of time spent answering the questions over and over (and over) again; enough to suck the enthusiasm out of even the most liveliest of support reps. And then there...
Read more
Christian Reni about 3 days ago
Boost Your Customer Loyalty With CustomerGauge-Freshdesk Integration
This is a guest post by Christian Reni, Retention Evangelist, CustomerGauge. “It will just take 15 minutes of your...
Sajini Ramesh about 1 week ago
Eight new integrations to make support a cinch
A lot of brilliant developers from some fantastic companies have been working closely with us to make delivering stellar support a...
Prashanthini Mande about 1 week ago
Developers on Support (All Hands on Support #1)
In most startups, supporting customers is everybody’s job. Even if it’s the middle of the night, it’s not unusual...
Aishwarya Hariharan about 2 weeks ago
#H2HChat Recap: The Art of Sharing In A Service Driven World
Earlier this week, we had the pleasure of sponsoring and participating in an #H2HChat, a weekly Twitter chat with...
Shobhit Jaipurkar about 2 weeks ago
How RescueTime Saves the Day with their Timely Support
Roger Wolgemuth is the Head of Support at RescueTime, a personal analytics tool that helps improve online productivity. He...
Visali Mathavan about 2 weeks ago
New updates to phone channel: Agent availability, external number transfer and more
When it comes to customer support, being smart about it is equally as important as being heartfelt and personal....
Vandana Guru about 3 weeks ago
A tour of PowToon’s Animated Customer Support
Daniel Nathan is the Customer Success Manager at PowToon, a company which sells cloud-based software for creating animated presentations...
Aishwarya Hariharan about 3 weeks ago
The Art of Sharing In A Service Driven World
Join us in next week’s #H2H chat as we talk shop with some of the most brilliant people in...