about 1 week ago
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Freshdesk for iOS: Everything you love, pocket-sized

If there’s one thing we hate doing, it’s saying “not just yet”. Which has gotten us into more trouble than necessary, admittedly. In our enthusiasm to do everything at once, we spread ourselves too thin, like butter on too much bread. Something we are working on correcting right now (our therapists are pretty optimistic...
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Andrew Reeve about 2 weeks ago 0 Comment
Honest Brew and Freshdesk: Beers, bars and blissful customers
Andrew Reeve is the Founder of Honest Brew, makers and finders of good beer from the UK.  Honest Brew...
Ramesh about 3 weeks ago 7 Comments
Four weeks with Freshfone: the story of how it improved our support process
Sometime back in December, we got a new toll-free number for our support hotline. After testing it out for...
Girish about 4 weeks ago 8 Comments
Believing in your employees
Managing people is hard. A lot of times you have to take decisions that are not based on data...
Girish Shenoy about 1 month ago 6 Comments
The One Number That Matters in Customer Support
Customer support has evolved a lot over the years. We know we say this a lot, but it really...
Aishwarya about 1 month ago 1 Comment
4 personalization lessons we learnt from our customers
To most people, portal customization isn’t very high up on their list of priorities. After all, if your support...
Aishwarya about 2 months ago 6 Comments
How to not sound like a robot in your email notifications
Automated email notifications are the bane of my life. I understand they’re necessary, but I have difficulty seeing reason...
Girish about 2 months ago 23 Comments
What’s new in our kitchen – February Feature Roundup
A whole new year has arrived, National Oatmeal month has passed and February is here. We have been sparse...
Aishwarya about 2 months ago 0 Comment
Should you hire your next support rep? 5 warning signs that mean you’re understaffed.
For a support superstar, nothing can make a day like a happy customer. But analytics and reports exist for...