about 21 hours ago

Five Keys to Great Customer Experiences on the Phone

Customers don’t just look at a product’s usability or the brand behind it anymore when they’re making a purchase decision. Business reach, after-sales and support are all critical elements that play a vital role in today’s buying process. Knowing how you will treat them post-purchase, how quickly their issues will be resolved or their...
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Chris Brown about 1 week ago
How Do You Inspire Employees to Care About Customers?
I hear this question all the time from leaders who want to establish a culture of customer centricity in...
Girish Mathrubootham about 1 week ago
Inside story of why we built Freshsales
Today is a very proud moment for all us at Freshdesk as we announce our brand new CRM product,...
Lynn Hunsaker about 2 weeks ago
Part 1 of Customer Experience Success Series: Get In Tune!
An out-of-tune piano or violin may be one of your most vibrant memories of a poor user experience. Every...
Aishwarya Hariharan about 2 weeks ago
The advantages of a cloud PBX system over an on-premise system
If you’re a brand that wants to connect with your customers, the question should always be what kind of...
Craig Borowski about 2 weeks ago
Customer Service Isn’t a Game… But Should It Be?
Have you ever questioned a family member’s morality over a game of Monopoly? Or watched a person break down...
Aishwarya Hariharan about 3 weeks ago
Pinging in new live chat updates
As far as support channels go, live chat is the trickiest of tricky channels because it carries the weight...
Douglas Burdett about 3 weeks ago
7 Ways To Thrill Customers And Get Them To Buy More From You
Are you focused more on getting new customers than delighting your current customers? You’re doing it the hard way....
Fahad Muhammad about 3 weeks ago
Customer Service: Your Lead-Generating Secret Weapon
What comes to mind when you think about lead generation? Landing pages, lead magnets, blogs, forms, pop-up screens? While...