about 36 mins ago

I’m Anna and this is how we roll at Freshdesk!

Since we launched the Secret Sauce series last September, we’ve interviewed some great companies from across the world – Basecamp to Product Hunt, Trello to Philz Coffee and everyone in between. Six months on, and two dozen interviews later, we thought it’d be a good idea to interview someone from our own office to...
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Girish Shenoy about 2 days ago
Share your resources with ease using our new integration with Box
It has happened to every one of us. You slave over a user guide for months, trying to make...
Aishwarya Hariharan about 1 week ago
I’m Bryce Adams and this is how we roll at WooThemes!
Bryce Adams is a Support Ninja at WooThemes, a leading WordPress theme and plugin provider. 
Jill Soley about 1 week ago
In Search of the Secret Sauce for Customer Happiness
Last week, we hosted The Customer Happiness Tour: SF. It was the second event in the series we launched...
Shankar Ganesh about 2 weeks ago
I’m Luis Hernandez and this is how we support at Geckoboard!
Luis Hernandez is a Customer Success Manager at Geckoboard, a real-time dashboard that gives you instant access to your most...
Aishwarya Hariharan about 3 weeks ago
I’m Hannah Griffith and this is how we roll at Xero!
Hannah Griffith is a Customer Experience Team Leader (UK) at Xero, a beautiful online accounting software for small businesses. Headquartered...
Aishwarya Hariharan about 3 weeks ago
9 incredibly useful customer support tools
You’re solving one ticket after the other without a break. But you don’t seem to be making a dent...
Aishwarya Hariharan about 4 weeks ago
I’m Chad Stovern and this is how we support at iDoneThis!
Chad Stovern is a Customer Success Engineer at iDoneThis, one of the simplest ways to track personal tasks and sync...
Prashanthini Mande about 1 month ago
Solving the Chicken and Egg Problem in Business Communities
Are you planning to start a community for your business? Fantastic! An active community helps businesses build rapport with...