about 22 hours ago

I’m Somesh Pant and this is how we support at Wingify!

Somesh Pant is a Technical Support Manager at Wingify, the makers of Visual Website Optimiser – the world’s easiest A/B testing tool.
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Aishwarya Hariharan about 2 days ago
Live chat updates: Offline chat, chat routing, Shorthand and more
Live chat, in my opinion, is one of the toughest channels a support agent has to handle. In fact,...
Shankar Ganesh about 1 week ago
How HelloSign Delights Customers With Its Signature Support
Katrina Canizares is a Senior Support Agent at HelloSign, an app that makes signing documents electronically effortless. 
Aishwarya Hariharan about 2 weeks ago
How 500px Keeps Customers Happy By Treating Them Like Neighbors
Alex is the Manager of Customer Excellence at 500px, home to some of the most beautiful pictures on the...
Aishwarya Hariharan about 2 weeks ago
The Ultimate Spring Cleaning Checklist, For Your Helpdesk
Spring cleaning is the worst… … until you’re done. Then, a rosy glow just settles on you as everything...
Aishwarya Hariharan about 3 weeks ago
I’m Anna and this is how we roll at Freshdesk!
Since we launched the Secret Sauce series last September, we’ve interviewed some great companies from across the world –...
Girish Shenoy about 3 weeks ago
Share your resources with ease using our new integration with Box
It has happened to every one of us. You slave over a user guide for months, trying to make...
Aishwarya Hariharan about 4 weeks ago
I’m Bryce Adams and this is how we roll at WooThemes!
Bryce Adams is a Support Ninja at WooThemes, a leading WordPress theme and plugin provider. 
Jill Soley about 1 month ago
In Search of the Secret Sauce for Customer Happiness
Last week, we hosted The Customer Happiness Tour: SF. It was the second event in the series we launched...