about 4 hours ago

Delighting Customers? Fuggetaboutit!

One of the most interesting statistics about customer delight was first reported five years ago. Here’s the news:  A service touchpoint is a great opportunity to lose a customer. In fact, customers are 4x more likely to become disillusioned and disloyal as a result of a poor experience. That’s a big Wow, isn’t it?...
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Marilyn Suttle about 2 days ago
10 #Custserv Behaviors That Guarantee Unhappy Customers
We all want happy customers, but every day support teams face the possibility of failure — often through self-sabotage!...
Aishwarya Hariharan about 3 days ago
April App Updates: Voice Search, Agent Ticket Summary and more…
As Freshdesk HQ gears up to celebrate High Five day in style, we thought we’d spread some of the...
Shep Hyken about 1 week ago
Customers Are People, Not Numbers
If we were to conduct a study to find out the least liked (but commonly used) statements in customer...
Madhav Bhandari about 1 week ago
How We Used Time Analysis to Reduce Churn
This is a guest post by Madhav Bhandari is the Head of Growth at Hubstaff, a provider of staff-monitoring...
Girish Mathrubootham about 2 weeks ago
Say Hello To Our Fifth Acquisition, Airwoot
At Freshdesk, there is always something exciting happening around the corner and today, I am pleased to announce to...
Girish Shenoy about 2 weeks ago
Introducing the new App Gallery
If there’s one thing that unites Team Freshdesk, besides a shared love for food and an obsession with foosball,...
Divyalakshmi Prabakar about 3 weeks ago
Freshdesk Global Reseller Conference
When we launched the Freshdesk Reseller Program in 2014, it was with one goal: to enable businesses from all...
Alan Berkson about 4 weeks ago
Announcement: Gamification for Virtual Agents
Freshdesk’s Gamification keeps Virtual Agents focused, engaged, and in line while reducing false social likes and improving virtual agent...