about 18 hours ago

Don’t Sell the Bacon. Sell the Sandwich

“There’s a battle between what the cook thinks is high art and what the customer just wants to eat.” – Mario Batali As a customer success professional, one of the first things you need to explain to people is what you do. Imagine you are at a cocktail party – or even better –...
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Michael Pace about 2 days ago
Are You Walking Your Talk?
As a member of the Board of Directors for the Northeast Contact Center Forum, I have the opportunity to...
Vignesh Vijayakumar about 4 days ago
Customer Happiness Tour: Bangalore
At Freshdesk, customer happiness has always been our true north and in the 17th edition of our Customer Happiness...
Bill Quiseng about 4 days ago
In #CustServ, Your People Are NOT Your Most Important Asset
Customer service is about relationship building, and successful customer service is dependent on interpersonal skills. It’s about the right...
Adrian Swinscoe about 1 week ago
How to Foster Customer Loyalty
Fostering the loyalty of your customers is something that many businesses don’t pay enough attention to. In fact, many...
Aishwarya Hariharan about 1 week ago
Phone Channel Updates: Call conferencing, barging and more
As Samuel Beckett put it: Most days, the sun shines, having no alternative, on nothing new. Today, however, we’re...
Andrew Rudin about 1 week ago
SwanLuv.com’s Customer Letdown Underscores Why Companies Must Begin with a Good Premise
The Business Model Canvas, or BMC, helps entrepreneurs take those first  wobbly, bug-eyed steps toward being a company. It helps...
Mitch Lieberman about 1 week ago
Transforming the Customer Relationship Through Experiences
Experience and Expectation Customer Satisfaction is determined by Experiences as seen through the lens of Expectation. Customers have a...
Barbara Giamanco about 2 weeks ago
Would YOU Buy from You? The Customer Experience in Sales
Many of you who read and follow my posts know that I’m passionate about elevating the professionalism of sales....