about 2 days ago

Freshdesk for Xero – Billing customers made easier

Wernher Von Braun, the man who created the Saturn-V rocket (that took humans to the moon) once famously said, “We can defeat gravity. But sometimes, the paperwork is overwhelming” While necessary, routine paperwork tends to reduce the size of the Amazonian rainforest and employee efficiency simultaneously. Tracing the right bits of information, making sure...
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Prashanthini Mande about 3 days ago
Product Managers on Support (All Hands on Support #2)
In 2005, our CEO Girish Mathrubootham, then a Product Manager – came up with a concept to see how...
Vandana Guru about 1 week ago
How Talkdesk Connects their Customers to Exceptional Support
Scott Allison is the Director of Customer Support at Talkdesk, a software that enables companies to set up a...
Girish Mathrubootham about 1 week ago
Celebrating 50,000 customers and our first acquisition
I’m happy to announce that, a few days ago, Freshdesk acquired its 50,000th customer. The journey to 50,000 customers...
Aishwarya Hariharan about 3 weeks ago
Customer Service 101: What No One Ever Tells You
While customer support is one of the most intensive and demanding posts in pretty much every organization, it’s startups...
Jill Soley about 3 weeks ago
The Secret Sauce for Customer Happiness: Chicago
Last week, we had the pleasure of hosting a Customer Happiness Tour event in Chicago, at Revolution Brewing. The...
Christian Reni about 1 month ago
Boost Your Customer Loyalty With CustomerGauge-Freshdesk Integration
This is a guest post by Christian Reni, Retention Evangelist, CustomerGauge. “It will just take 15 minutes of your...
Vandana Guru about 1 month ago
How To Deal With Frustrated Customers
It can be best of jobs, it can be the worst of jobs. While talking to customers can be fun, for most...
Sajini Ramesh about 1 month ago
Eight new integrations to make support a cinch
A lot of brilliant developers from some fantastic companies have been working closely with us to make delivering stellar support a...