Welcoming our 30,000th customer

Four years ago, when we quit our jobs to start Freshdesk, we weren’t looking to change the world. We just wanted to build simple customer support software that would do its job well and not bankrupt the user. So, we assembled a core team and spent the next nine months building a V1 that...
Read more
Shankar Ganesh about 2 hours ago 0 Comment
I’m Mathew Patterson and this is how we roll at Campaign Monitor!
Mathew Patterson is the Head of Customer Service at Campaign Monitor, a tool that makes it easy for you...
Ramesh Ganapathy about 2 days ago 0 Comment
Freshfone Goodies – More Countries, Mobile App Support, Call Routing And More
In February, when we rolled out Freshfone, Freshdesk’s cloud telephony integration, we were really excited about how Freshfone transformed...
Aishwarya Hariharan about 1 week ago 0 Comment
Four Million to Two: The Secret Sauce to Trello’s Support
Brian Cervino is a Support Specialist at Trello. A beer brewer and food lover, Brian also specializes in writing original...
Jill Soley about 1 week ago 0 Comment
Dreamforce Attendees Agree: Poor Customer Service Impacts the Bottom Line
At this point, we all know intuitively that providing a good experience and good support for our customers is...
Shankar Ganesh about 1 week ago 0 Comment
Deliver Stellar Support With Just Gmail: Part Two
About a year back, we put together a list of some known Gmail features like labels and canned responses...
Aishwarya Hariharan about 2 weeks ago 1 Comment
I’m Nick Sayers and this is how we roll at Moz!
Nick Sayers is the Director of Customer Success and Help at Moz. He’s responsible for proactive and reactive conversations...
Alan Berkson about 2 weeks ago 0 Comment
Customer Happiness Heroes
A key component of Freshdesk culture is reducing friction around customer service interactions. We developed a powerful but simple...
Alan Berkson about 3 weeks ago 0 Comment
3 Customer Service Trends To Watch At Dreamforce
It’s that time of year when masses of CRM vendors and professionals descend on San Francisco for Salesforce’s annual...