I’m Hannah Griffith and this is how we roll at Xero!

Hannah Griffith is a Customer Experience Team Leader (UK) at Xero, a beautiful online accounting software for small businesses. Headquartered in Wellington, New Zealand, Xero has over 15 offices and 400,000 customers worldwide.
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Aishwarya Hariharan about 1 day ago 0 Comment
9 incredibly useful customer support tools
You’re solving one ticket after the other without a break. But you don’t seem to be making a dent...
Aishwarya Hariharan about 1 week ago 0 Comment
I’m Chad Stovern and this is how we support at iDoneThis!
Chad Stovern is a Customer Success Engineer at iDoneThis, one of the simplest ways to track personal tasks and sync...
Prashanthini Mande about 3 weeks ago 0 Comment
Solving the Chicken and Egg Problem in Business Communities
Are you planning to start a community for your business? Fantastic! An active community helps businesses build rapport with...
Aishwarya Hariharan about 4 weeks ago 0 Comment
Ten new Freshdesk integrations to make your life easier
We’re only a month into 2015 but we’re already off to an amazing start! Eight product updates, dozens of...
Aishwarya Hariharan about 4 weeks ago 0 Comment
I’m Chad Horenfeldt and this is how we roll at Influitive!
Chad Horenfeldt is the VP of Customer Success at Influitive, an advocate marketing software that helps you discover, mobilize,...
Shankar Ganesh about 1 month ago 0 Comment
Meet Christa Collins, the former VP of Customer Care at Squarespace!
Christa Collins is the former VP of Customer Care at Squarespace, the easiest way for anyone (including Jeff Bridges!) to...
Aishwarya Hariharan about 1 month ago 0 Comment
Seven things you didn’t know were hurting your support
The road to hell is paved with good intentions. When a customer writes in with a problem, you want...
Aishwarya Hariharan about 1 month ago 0 Comment
I’m Jacob Jaber and this is how we roll at Philz Coffee
Jacob Jaber is the CEO of Philz Coffee. Everyone who knows Philz knows they’re obsessed with two things: coffee and...