about 4 hours ago

How to win customer love with GIFs

The sun overhead is shining brightly. The birds are chirping a cheerful tune. A hot cup of coffee awaits you by your bedside. What a lovely day! Wait. You are a support agent. This isn’t your morning. For you, every morning is the discovery of a conspiracy to test your patience and today is...
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Shobhit Jaipurkar about 11 hours ago
Soaring High with Customer Support, The 3D Robotics Way.
3DRobotics is an American company headquartered at Berkeley, that designs and manufactures recreational unmanned aerial vehicles. What started out...
Prashanthini Mande about 2 days ago
New reports in Freshdesk: What has changed and why
Over the course of the last month, we rolled out our new and improved reports section to all our...
Shankar Ganesh about 2 days ago
How to get back to customers faster than ever
Over the last year and a half, the Freshdesk blog has been a host to a series of interviews...
John Stokman about 2 weeks ago
Freshdesk and ilos – Support made easier with videos
  ilos helps you easily record your screens, store and share them securely. Learn more about how customer support...
Girish Shenoy about 2 weeks ago
Freshdesk for QuickBooks – Balancing books and support made easier
Intuit’s QuickBooks Online, one of the most popular invoicing solutions in the world, helped over a million organizations and...
Shobhit Jaipurkar about 3 weeks ago
Three New Integrations to Start Your New Year
Looking for the perfect software solution is not the easiest of tasks, especially when it comes to customer support....
Aishwarya Hariharan about 4 weeks ago
How to set up a frustration monitoring mechanism in your online helpdesk
If you think about it, most of the time, customer frustration has little to do with the actual issue...
Vandana Guru about 1 month ago
Blending Support and Design, the CoffeeCup way
CoffeeCup Software is a computer software development company based in Atlanta with one of the most complimented support staff...