about 1 day ago

Say hola to the all-new Multilingual Knowledge Base

Today, we are really pumped to say we have a bunch of new features in our knowledge base that’ll make supporting customers in multiple languages a breeze. As your business tests the waters of new geographies, you are going to have to equally engage with customers from all over the globe in different languages,...
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Alyson Stone about 1 day ago
Customer Spotlight: Brandt Industries’ quest to transform their IT culture
Brandt Industries has been a Freshdesk customer for over two years. Brandt uses Freshdesk to manage their IT team’s requests. In...
Vandana Guru about 2 days ago
How to Launch your Remote Support Team
The year was 1966 and Neil Armstrong and Dave Scott were in trouble. What was supposed to be a...
Alina Benny about 2 days ago
Customer Happiness Tour: Berlin
About Customer Happiness Tour Berlin – 28 June 2016 With each Customer Happiness Tour (CHT) by Freshdesk, we aim...
Prashanthini Mande about 1 week ago
Customer spotlight: Applian’s quest to improve multiproduct support experience
Applian Technologies has been a customer with Freshdesk for 10 months. Since they started using Freshdesk, Applian has been...
Karthik Ramachandran about 1 week ago
The future of IVR in customer service
Some of my favorite customer service stories involve my favorite support channel: the phone. The Trader Joe’s employees who...
Girish Shenoy about 2 weeks ago
Introducing the Freshdesk Developer Portal
At Freshdesk, we’re always looking to grow and improve on the quality of customer support we can help you...
Karthik Ramachandran about 3 weeks ago
Five Keys to Great Customer Experiences on the Phone
Customers don’t just look at a product’s usability or the brand behind it anymore when they’re making a purchase...
Chris Brown about 4 weeks ago
How Do You Inspire Employees to Care About Customers?
I hear this question all the time from leaders who want to establish a culture of customer centricity in...