How to identify what you want from your online helpdesk
Aishwarya Hariharan on June 13, 2017. 3 min read
Ever since the coming of the Internet, businesses have had to embrace multiple channels of customer support. Which, of course, leads to the question of how to handle all those channels. Customers want consistent service experiences across multiple channels – a reasonable expectation that’s almost impossible to accommodate when you use different tools for different…