Prashanthini Mande on February 15, 2022. 6 min read 8 Tips to Write a Good Support Email (+ Downloadab... When you are writing emails day in and day out to customers, it’s only natural for some support em...
Prashanthini Mande on January 31, 2022. 11 min read A Guide to Empathy in Customer Service “I’m constantly blown away at how appreciative people are when they get human replies. Years of ...
Prashanthini Mande on June 28, 2018. 6 min read Online Self-Service Vs Traditional One-on-one Supp... Online self-service support is any form of contact between the company and the customer that doesn...
Prashanthini Mande on June 4, 2018. 5 min read 5 Customer Service Skills Newbie Representatives S... You’ve landed a cool job in your great company. You’ve realized your dream of helping p...
Prashanthini Mande on April 5, 2018. 2 min read Introducing Freshdesk Academy Certifications We started the Freshdesk academy with the goal of helping you, our customers, get the most out of th...
Prashanthini Mande on March 8, 2018. 5 min read 7 ways to Communicate Customer Feedback For a customer service agent, few things match the thrill of solving a customer’s problem. In ...
Prashanthini Mande on January 25, 2018. 4 min read 5 Ingredients of an Exceptional Support Email It’s enough if you follow basic email etiquette to write a good email. But what if “good” ...
Prashanthini Mande on January 8, 2018. 1 min read Customer Service Training by the Freshdesk Academy To be a better support agent, it’s important to get some of the basics right. That’s why, Freshd...
Prashanthini Mande on May 22, 2017. 2 min read Introducing the Freshdesk Academy for Customer Ser... Every time someone new joins our support team, they have to go through weeks of training and mentori...
