Vikram on September 18, 2013. 4 min read Your support query isn’t stupid. You are. This is a follow-up to my post from a couple of weeks back on The Perils of Making Customers Pay for...
Vikram on September 6, 2013. 4 min read The perils of making customers pay for support There’s a lot of talk doing the rounds lately on whether you should charge customers for support, ...
Vikram on August 19, 2013. 2 min read Is your customer service color-blind? I just got back from my annual eye test, and I got a free lesson in customer service and marketing a...
Vikram on May 7, 2013. 3 min read South Indian Meal, Curry and an Unforgettable Cust... There are a lot of ways to turn a customer over – offering them exceptional value, focussing o...
Vikram on April 12, 2013. 3 min read A revolution is coming to Business Software: it... In one of his New Yorker pieces, Malcolm Gladwell talks about Howard Moskowitz, the psychophysicist ...
Vikram on February 5, 2013. 2 min read Freshdesk goes Freemium, Grandpa Policy and the 3 ... Today we just announced the new Freshdesk Plans & Pricing options to the world, and I was about ...
Vikram on January 31, 2013. 2 min read Ticket Watchers: Watch out for what’s changi... I’m looking at a ticket from a hot lead, the contents of which could mean a huge windfall this...
Vikram on January 30, 2013. 3 min read Search Engine Optimize your K-Base! So you have everything you need to provide customers the best support experience possible. You have ...
Vikram on January 24, 2013. 3 min read The story behind Freshdesk’s new logo We love talking to customers. We love giving them a great product, coupled with an even better suppo...