Some time back, we announced our new Time Tracking feature that lets you track how much time your agents spend on a ticket and even generate logs and time sheets for each customer.
Of course, if you’ve gone as far as pulling out time sheets, you would probably like to invoice your customers for the time you have spent on them as well. If you are using the leading invoicing service, Freshbooks, here’s one more reason to smile: a Freshdesk integration that lets you directly invoice your customers through Freshbooks.
There’s probably not much else to say about Freshbooks except that when it comes to online invoicing, it’s somewhere on the upper limit of awesome.
To all our customers who had been asking for this particular integration on our forums and feature requests, here goes!
With the integration, you can now track time from within Freshdesk and use FreshBooks for all your invoicing needs.
For the detailed account on how to integrate FreshBooks with your Freshdesk account, you should check our solutions page article on it.