salesforce freshdesk feature

Freshdesk for Salesforce – Support & Sales just got a whole lot closer..!!

Written by on July 19, 2012

Alright..!! Our most awaited integration is here. Freshdesk is now integrated with Salesforce, the biggest CRM brand on the planet, used by over 100,000 customers worldwide.

The integration lets you

– View, update and manage Freshdesk tickets in Salesforce.
– View Salesforce customer information inside Freshdesk.

Freshdesk for Salesforce helps you to manage Freshdesk tickets in Salesforce, and also check contact, lead and account information in Freshdesk.

View and manage Freshdesk tickets inside Salesforce
View Freshdesk tickets directly from Salesforce, for accounts, leads and contacts. Create Freshdesk tickets and update them, including being able to add public or private notes and notify agents.

View Salesforce customer information inside Freshdesk
View Salesforce CRM information from individual profiles inside Freshdesk and give your support agents that extra edge.

The integration is available for Salesforce Enterprise, Unlimited and Developer editions.

The most awesome way to connect your sales and support operations, try Freshdesk for Salesforce today. You can sign up here for the 30 day free trial.

For instructions on how to integrate your Freshdesk with Salesforce, click here.

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