Once upon a time in a city not that far away, there was a nice little neighbourhood bakery called Sara’s. They enjoyed doing what they did best – baking delicious stuff. Everyone in the neighborhood loved hanging out at Sara’s, catching up with the latest news with a loaf of fresh bakes and a cup of coffee. And Sara, the baker, always knew which customers loved her extra-soft loaves, and which ones would enjoy a dash of cinnamon.
In fact, that knowledge was the secret ingredient in Sara’s breads. She talked to the people she served, knew what they wanted, and made sure that every bread that came out of her oven was just perfect for each customer.
Wouldn’t it be awesome if you could do that too? We bet you it would be.
Isn’t knowing when customers are falling in love with your service and when they are dissatisfied key to making your customer support awesome?
Freshdesk ‘gets’ that.
Announcing Freshdesk’s Satisfaction Surveys
Freshdesk now lets you collect, measure and report the one metric your support team really needs – Customer Satisfaction.
With Satisfaction Surveys you can now poll customers and get direct feedback at every support touch point.
Hence you have some awesome numbers at your fingertips – how’s the whole helpdesk doing, which agent is earning the most customer love, and so on.
So, are you ready for lots of hugs and kisses from your customers? Make sure you are.
Here’s our solutions article on setting up the surveys.