Prashanthini Mande about 5 months ago
Why your sales team should support customers
Erica Feidner is often referred to as “a force of nature”. Those who meet her find themselves in the...
Girish Mathrubootham about 5 months ago
Supporting customers through difficult times
Over the last week, if you experienced delays in our customer support, please accept my sincere apologies. Chennai, which...
Shobhit Jaipurkar about 5 months ago
The Toast Method to Serving up Great Customer Support
Toast tab is a nifty, all in one Point-of-Sale or POS system for restaurant management. Self-described as the “partially...
Aishwarya Hariharan about 6 months ago
Why phone support is critical for non-profits
When someone donates to your cause, they don’t want just a receipt acknowledging their payment. When they donated to...
Aishwarya Hariharan about 6 months ago
Web Summit 2015
It’s been a busy month at Freshdesk HQ. We’ve hosted four events across the world – Customer Happiness Tours...
Prashanthini Mande about 6 months ago
Feature updates: Outbound emails, dynamic forms and more
Even as winter comes with her mist, snow and rain, and the sweet anticipation of the holiday season, we’ve...
Shobhit Jaipurkar about 6 months ago
How Cards Against Humanity Plays Its Hand Right With Support
Cards Against Humanity is a party game that claims to be made for horrible people. Behind the awesome card...
Vigneshwar Narayanan about 6 months ago
How To Be A Good Customer
If you were to ask me to sum up the ideology of customer support in one phrase (and one...
Aishwarya Hariharan about 6 months ago
How To Keep Support Agents Engaged And Motivated
“Customer service is a hard job and anyone who says differently has never done it.” If truer words have...
Shobhit Jaipurkar about 7 months ago
How Snip.ly Curate Customer Love with Their Awesome Support
Michael Cheng is the CEO and founder of Snip.ly, a tool for generating traffic by sharing content. Snip.ly’s support...
Girish Mathrubootham about 7 months ago
Happy birthday, Freshdesk!
Freshdesk turns five today. And what a ride it’s been! Feels like it was just yesterday that I was...
Girish Mathrubootham about 7 months ago
Say Hello To Frilp, Our Second Acquisition
One of the things that I’m really excited of at Freshdesk is that there’s always something amazing waiting to...
Vandana Guru about 7 months ago
How Teabox Brews Happiness Through Customer Support
Alexander Kudientsov is the Director of Customer Experience at Teabox, an e-commerce company that delivers fresh tea to tea...
Aishwarya Hariharan about 7 months ago
How To Choose An Online Helpdesk [Whitepaper]
As anyone who’s ever been on support knows, tools maketh the rep. Want your reps to be as incredible,...
Jeanna Barrett about 7 months ago
Telltale Signs It’s Time to Consider Your First Small Business Loan
Kabbage is the leading online provider of small business loans, pioneering the first financial services data and technology platform...
Shobhit Jaipurkar about 7 months ago
Pushing Customers Onto Cloud 9, The Rackspace Way
Robert La Gesse is the VP of Social Strategy at Rackspace, a managed cloud computing company based in Windcrest,...
Vigneshwar Narayanan about 8 months ago
6 Steps to Handle Social Media Crises
All happy customers are alike; each unhappy customer is unhappy in their own way. And even if their sources...
Aishwarya Hariharan about 8 months ago
A KBase Update: Design Makeover, Auto-Save, and more
When you are doing business with a company, it’s always nice to have personal support included in your package....
Shobhit Jaipurkar about 8 months ago
A Page Out Of Carbonmade’s Flawless Customer Support Portfolio
Mike Minnick is the Morale Specialist at Carbonmade, a New York based company that creates online portfolios for their...
Girish Shenoy about 8 months ago
Freshdesk for Xero – Billing customers made easier
Wernher Von Braun, the man who created the Saturn-V rocket (that took humans to the moon) once famously said,...