Jill Soley about 5 months ago
Dreamforce Attendees Agree: Poor Customer Service Impacts the Bottom Line
At this point, we all know intuitively that providing a good experience and good support for our customers is...
Shankar Ganesh about 5 months ago
Deliver Stellar Support With Just Gmail: Part Two
About a year back, we put together a list of some known Gmail features like labels and canned responses...
Aishwarya Hariharan about 5 months ago
I’m Nick Sayers and this is how we roll at Moz!
Nick Sayers is the Director of Customer Success and Help at Moz. He’s responsible for proactive and reactive conversations...
Alan Berkson about 5 months ago
Customer Happiness Heroes
A key component of Freshdesk culture is reducing friction around customer service interactions. We developed a powerful but simple...
Alan Berkson about 6 months ago
3 Customer Service Trends To Watch At Dreamforce
It’s that time of year when masses of CRM vendors and professionals descend on San Francisco for Salesforce’s annual...
Girish Mathrubootham about 6 months ago
Welcoming our 30,000th customer
Four years ago, when we quit our jobs to start Freshdesk, we weren’t looking to change the world. We...
Aishwarya Hariharan about 6 months ago
I’m Jeff Vincent and this is how we support at Wistia!
Jeff Vincent is the Director of Customer Happiness at Wistia. He’s the guy who’s there for you when things...
Shankar Ganesh about 6 months ago
I’m Brad Patterson and this is how I make Evercontact users happy!
Brad Patterson is Community Manager at Evercontact – an app that intelligently scans incoming emails and auto-updates contact details...
Vinoth Shankaran about 6 months ago
How To Lose A Customer In Ten Minutes
Very few things are quite as befuddling as those brands that claim to revere their customers but whose approach...
Aishwarya Hariharan about 6 months ago
I’m Kristinn Hróbjartsson and this is how we roll at QuizUp!
Kristinn Hróbjartsson (everyone fondly refers to him as Kiddi) is the Support Lead and Scrum Master for Team Growth at...
Ramesh Ganapathy about 6 months ago
Your support now shares your drive for customer happiness
Going the extra mile for a customer is one of the highlights of being a support rep. You get...
Aishwarya Hariharan about 6 months ago
Announcing the new and improved Mobihelp for iOS
When you’re promising your users the most exceptional support experience on this side of the universe, it hardly seems...
Aishwarya Hariharan about 6 months ago
I’m Carolyn Kopprasch and this is how we make our customers happy at Buffer!
Carolyn Kopprasch is Buffer’s Chief Happiness Officer. Carolyn helps people use Buffer by answering questions through email, Twitter and Facebook. Besides...
Alan Berkson about 6 months ago
3 Trends In Customer Service From CRM Evolution
I’m excited to be heading down to Atlanta for Social Media Today’s The Social Shakeup this week where I’ll be moderating...
Shankar Ganesh about 7 months ago
I’m Lo Marino and this is how we roll at Boomerang!
Lo Marino is a Customer Happiness Liaison at Baydin. Some of her favourite things include, but are not limited to: cheese,...
Aishwarya Hariharan about 7 months ago
I’m Chase Clemons and this is how we roll at Basecamp
Chase Clemons is a Support Pro at Basecamp. A self-proclaimed bourbon connoisseur, Chase also shares awesome customer service insights over at SupportOps in...
Prashanthini Mande about 7 months ago
Reducing Frustration in Customer Support: A Handbook
Every support rep’s dream is to provide the kind of heartwarming support that people end up raving about. The...
Aishwarya Hariharan about 7 months ago
Introducing Freshdesk Arcade for Blossom and Garden
Next month, it’ll be two years since we introduced one of our most favorite features in Freshdesk – the...
Aishwarya Hariharan about 7 months ago
How to use Google Analytics to enrich your knowledge base
As much as people would like to think otherwise, the task of creating the perfect knowledge base doesn’t end...
Girish Mathrubootham about 8 months ago
How to hire for customer support
Managing people is hard and hiring people is even harder. You can’t hire someone based on just their experience...