Aishwarya Hariharan about 4 months ago
How Userlike keeps customers madly in “like” with them
Nils Herrmann is a Customer Success Manager at Userlike, a customizable live chat software solution.
Shankar Ganesh about 4 months ago
How Shopify bags customer love day in and day out
Liz McDonald is the Training and Onboarding Lead at Shopify, everything you need to build an online store. Travel junkie,...
Prashanthini Mande about 4 months ago
How to Write a Perfect Knowledge Base Article
Does your business need a knowledge base? Yes. Is this the right time for you to set up a...
Shankar Ganesh about 4 months ago
How SaneBox Keeps Customers Sane With Impeccable Support
Stephanie Price is a Customer Success Manager at Sanebox, a service that automatically sorts your email into several folders...
Shankar Ganesh about 5 months ago
I’m Somesh Pant and this is how we support at Wingify!
Somesh Pant is a Technical Support Manager at Wingify, the makers of Visual Website Optimiser – the world’s easiest...
Aishwarya Hariharan about 5 months ago
Live chat updates: Offline chat, chat routing, Shorthand and more
Live chat, in my opinion, is one of the toughest channels a support agent has to handle. In fact,...
Shankar Ganesh about 5 months ago
How HelloSign Delights Customers With Its Signature Support
Katrina Canizares is a Senior Support Agent at HelloSign, an app that makes signing documents electronically effortless. 
Aishwarya Hariharan about 5 months ago
How 500px Keeps Customers Happy By Treating Them Like Neighbors
Alex is the Manager of Customer Excellence at 500px, home to some of the most beautiful pictures on the...
Aishwarya Hariharan about 5 months ago
The Ultimate Spring Cleaning Checklist, For Your Helpdesk
Spring cleaning is the worst… … until you’re done. Then, a rosy glow just settles on you as everything...
Aishwarya Hariharan about 5 months ago
I’m Anna and this is how we roll at Freshdesk!
Since we launched the Secret Sauce series last September, we’ve interviewed some great companies from across the world –...
Girish Shenoy about 5 months ago
Share your resources with ease using our new integration with Box
It has happened to every one of us. You slave over a user guide for months, trying to make...
Aishwarya Hariharan about 6 months ago
I’m Bryce Adams and this is how we roll at WooThemes!
Bryce Adams is a Support Ninja at WooThemes, a leading WordPress theme and plugin provider. 
Jill Soley about 6 months ago
In Search of the Secret Sauce for Customer Happiness
Last week, we hosted The Customer Happiness Tour: SF. It was the second event in the series we launched...
Shankar Ganesh about 6 months ago
I’m Luis Hernandez and this is how we support at Geckoboard!
Luis Hernandez is a Customer Success Manager at Geckoboard, a real-time dashboard that gives you instant access to your most...
Aishwarya Hariharan about 6 months ago
I’m Hannah Griffith and this is how we roll at Xero!
Hannah Griffith is a Customer Experience Team Leader (UK) at Xero, a beautiful online accounting software for small businesses. Headquartered...
Aishwarya Hariharan about 6 months ago
9 incredibly useful customer support tools
You’re solving one ticket after the other without a break. But you don’t seem to be making a dent...
Aishwarya Hariharan about 6 months ago
I’m Chad Stovern and this is how we support at iDoneThis!
Chad Stovern is a Customer Success Engineer at iDoneThis, one of the simplest ways to track personal tasks and sync...
Prashanthini Mande about 7 months ago
Solving the Chicken and Egg Problem in Business Communities
Are you planning to start a community for your business? Fantastic! An active community helps businesses build rapport with...
Aishwarya Hariharan about 7 months ago
Ten new Freshdesk integrations to make your life easier
We’re only a month into 2015 but we’re already off to an amazing start! Eight product updates, dozens of...
Aishwarya Hariharan about 7 months ago
I’m Chad Horenfeldt and this is how we roll at Influitive!
Chad Horenfeldt is the VP of Customer Success at Influitive, an advocate marketing software that helps you discover, mobilize,...