Prashanthini Mande about 5 months ago 0 Comment
Be a brand tweeple love with our improved Twitter integration
The way people and brands interact has changed from back when we launched our social media integration in 2011....
Aishwarya Hariharan about 5 months ago 0 Comment
Personalize your customer support with an invisible helpdesk
A couple of days back, a colleague waylaid me on the way to the coffee machine and launched into...
Aishwarya Hariharan about 6 months ago 4 Comments
Introducing MobiHelp for Android: Everything you need to deliver exceptional in-app support
As a dedicated smartphone user for the better part of a decade, I’ve seen a lot of things. I’ve...
Kiran Darisi about 6 months ago 13 Comments
How we scaled Freshdesk (Part II) – The Sharding and Rebalancing techniques we used
This is the second part of the How We Scaled Freshdesk story. In my previous post, I talked about...
Aishwarya Hariharan about 6 months ago 5 Comments
Hanging out with your customers is now easier than ever
There are some nights, in customer support, when email just won’t do. There are times when even the phone...
Alan Berkson about 6 months ago 0 Comment
Jon Ferrara on #CEOonSupport
I had a chance to sit down with Nimble CEO, Jon Ferrara, a man known for “swimming in the...
Aishwarya Hariharan about 6 months ago 5 Comments
Freshdesk now supports multi-currency payments
We’re happy to announce that Freshdesk now supports payments in more than just the Dollar, the unofficial standard currency...
Alan Berkson about 7 months ago 1 Comment
3 Reasons Customer Service Is Critical For Startups
Freshdesk is excited to be invited to the inaugural Collision Conference in Las Vegas on May 12th-14th. We love...
Kiran Darisi about 7 months ago 10 Comments
How we scaled Freshdesk (Part I) – Before Sharding
The second part of this story explains how sharding was performed and the technique of rebalancing used. Read the...
Aishwarya Hariharan about 7 months ago 3 Comments
Stepping out of office? Here are 4 hacks to ensure seamless support
Being a support superhero is hard work. Not only do you have to have the patience of a saint...
Aishwarya Hariharan about 8 months ago 1 Comment
Freshdesk for iOS: Everything you love, pocket-sized
If there’s one thing we hate doing, it’s saying “not just yet”. Which has gotten us into more trouble...
Andrew Reeve about 8 months ago 0 Comment
Honest Brew and Freshdesk: Beers, bars and blissful customers
Andrew Reeve is the Founder of Honest Brew, makers and finders of good beer from the UK.  Honest Brew...
Ramesh Ganapathy about 8 months ago 9 Comments
Four weeks with Freshfone: the story of how it improved our support process
Sometime back in December, we got a new toll-free number for our support hotline. After testing it out for...
Girish Mathrubootham about 8 months ago 9 Comments
Believing in your employees
Managing people is hard. A lot of times you have to take decisions that are not based on data...
Girish Shenoy about 9 months ago 7 Comments
The One Number That Matters in Customer Support
Customer support has evolved a lot over the years. We know we say this a lot, but it really...
Aishwarya Hariharan about 9 months ago 3 Comments
4 personalization lessons we learnt from our customers
To most people, portal customization isn’t very high up on their list of priorities. After all, if your support...
Aishwarya Hariharan about 9 months ago 8 Comments
How to not sound like a robot in your email notifications
Automated email notifications are the bane of my life. I understand they’re necessary, but I have difficulty seeing reason...
Girish Mathrubootham about 9 months ago 23 Comments
What’s new in our kitchen – February Feature Roundup
A whole new year has arrived, National Oatmeal month has passed and February is here. We have been sparse...
Aishwarya Hariharan about 9 months ago 0 Comment
Should you hire your next support rep? 5 warning signs that mean you’re understaffed.
For a support superstar, nothing can make a day like a happy customer. But analytics and reports exist for...
Girish Mathrubootham about 10 months ago 2 Comments
Introducing Freshservice, our new ITIL Service Desk Product
I’m super excited and proud to announce Freshservice – a brand new product from Freshdesk, which is an online...