Prashanthini Mande about 5 months ago
Solving the Chicken and Egg Problem in Business Communities
Are you planning to start a community for your business? Fantastic! An active community helps businesses build rapport with...
Aishwarya Hariharan about 5 months ago
Ten new Freshdesk integrations to make your life easier
We’re only a month into 2015 but we’re already off to an amazing start! Eight product updates, dozens of...
Aishwarya Hariharan about 5 months ago
I’m Chad Horenfeldt and this is how we roll at Influitive!
Chad Horenfeldt is the VP of Customer Success at Influitive, an advocate marketing software that helps you discover, mobilize,...
Shankar Ganesh about 5 months ago
Meet Christa Collins, the former VP of Customer Care at Squarespace!
Christa Collins is the former VP of Customer Care at Squarespace, the easiest way for anyone (including Jeff Bridges!) to...
Aishwarya Hariharan about 5 months ago
Seven things you didn’t know were hurting your support
The road to hell is paved with good intentions. When a customer writes in with a problem, you want...
Aishwarya Hariharan about 5 months ago
I’m Jacob Jaber and this is how we roll at Philz Coffee
Jacob Jaber is the CEO of Philz Coffee. Everyone who knows Philz knows they’re obsessed with two things: coffee and...
Shankar Ganesh about 6 months ago
I’m Nichole Elizabeth and this is how we roll at Product Hunt!
Nichole Elizabeth is a Community Manager at Product Hunt, the go-to-place for folks in the tech industry to discuss the latest and greatest...
Riya Sebastian about 6 months ago
8 Things We Learnt From The Secret Sauce Interviews In 2014
We launched the Secret Sauce series in September of last year in an attempt to find out what makes...
Girish Shenoy about 6 months ago
Freshdesk in 2014: New features, cool integrations and more
Aishwarya Hariharan about 7 months ago
I’m Patricia Wroblewski and this is how we support at Mention!
Patricia Wroblewski is a Community Support Hero at Mention, a tool that makes social media monitoring easy. Wine lover and...
Aishwarya Hariharan about 7 months ago
I’m Ryan Engley and this is how we support at Unbounce!
Ryan Engley is the Director of Customer Success at Unbounce, a tool that allows marketers to build, launch, test...
Shankar Ganesh about 7 months ago
I’m Micah Bennett and this is how we support at Zapier!
Micah Bennett is the Support Lead at Zapier, a tool that connects the web apps you use so you...
Shankar Ganesh about 7 months ago
I’m Alessio Fattorini and this is how we roll at Nethesis!
Alessio Fattorini is a Support Specialist and Product Manager at Nethesis. He’s also NethServer’s Community Manager. When Alessio isn’t saving...
Shankar Ganesh about 7 months ago
How To Use Schemas To Upgrade Your Customer Experience
Customer experience no longer begins when users land on your mobile app or your web page. It begins when...
Aishwarya Hariharan about 7 months ago
I’m Scott Markovits and this is how we roll at InVision!
Scott Markovits is the Head of Support at InVision, the world’s leading design collaboration platform. Built to foster collaboration and...
Aishwarya Hariharan about 8 months ago
Six new Freshdesk integrations to spruce up your support
The Freshdesk team has been busy this year integrating Freshdesk to the apps you told us were most important...
Shankar Ganesh about 8 months ago
I’m Megha Derchak and this is how we support at KISSmetrics!
Megha is the Director of Customer Success at KISSmetrics, an analytics platform that helps people identify, understand and improve the...
Aishwarya Hariharan about 8 months ago
I’m Carolyn Breit and this is how we roll at Sprout Social!
Carolyn Breit is a Customer Support Manager at Sprout Social, a social media management tool that helps businesses find...
Shankar Ganesh about 8 months ago
I’m Mathew Patterson and this is how we roll at Campaign Monitor!
Mathew Patterson is the Head of Customer Service at Campaign Monitor, a tool that makes it easy for you...
Ramesh Ganapathy about 8 months ago
Freshfone Goodies – More Countries, Mobile App Support, Call Routing And More
In February, when we rolled out Freshfone, Freshdesk’s cloud telephony integration, we were really excited about how Freshfone transformed...