Aishwarya Hariharan about 4 months ago
I’m Anna and this is how we roll at Freshdesk!
Since we launched the Secret Sauce series last September, we’ve interviewed some great companies from across the world –...
Girish Shenoy about 4 months ago
Share your resources with ease using our new integration with Box
It has happened to every one of us. You slave over a user guide for months, trying to make...
Aishwarya Hariharan about 4 months ago
I’m Bryce Adams and this is how we roll at WooThemes!
Bryce Adams is a Support Ninja at WooThemes, a leading WordPress theme and plugin provider. 
Jill Soley about 4 months ago
In Search of the Secret Sauce for Customer Happiness
Last week, we hosted The Customer Happiness Tour: SF. It was the second event in the series we launched...
Shankar Ganesh about 5 months ago
I’m Luis Hernandez and this is how we support at Geckoboard!
Luis Hernandez is a Customer Success Manager at Geckoboard, a real-time dashboard that gives you instant access to your most...
Aishwarya Hariharan about 5 months ago
I’m Hannah Griffith and this is how we roll at Xero!
Hannah Griffith is a Customer Experience Team Leader (UK) at Xero, a beautiful online accounting software for small businesses. Headquartered...
Aishwarya Hariharan about 5 months ago
9 incredibly useful customer support tools
You’re solving one ticket after the other without a break. But you don’t seem to be making a dent...
Aishwarya Hariharan about 5 months ago
I’m Chad Stovern and this is how we support at iDoneThis!
Chad Stovern is a Customer Success Engineer at iDoneThis, one of the simplest ways to track personal tasks and sync...
Prashanthini Mande about 6 months ago
Solving the Chicken and Egg Problem in Business Communities
Are you planning to start a community for your business? Fantastic! An active community helps businesses build rapport with...
Aishwarya Hariharan about 6 months ago
Ten new Freshdesk integrations to make your life easier
We’re only a month into 2015 but we’re already off to an amazing start! Eight product updates, dozens of...
Aishwarya Hariharan about 6 months ago
I’m Chad Horenfeldt and this is how we roll at Influitive!
Chad Horenfeldt is the VP of Customer Success at Influitive, an advocate marketing software that helps you discover, mobilize,...
Shankar Ganesh about 6 months ago
Meet Christa Collins, the former VP of Customer Care at Squarespace!
Christa Collins is the former VP of Customer Care at Squarespace, the easiest way for anyone (including Jeff Bridges!) to...
Aishwarya Hariharan about 6 months ago
Seven things you didn’t know were hurting your support
The road to hell is paved with good intentions. When a customer writes in with a problem, you want...
Aishwarya Hariharan about 6 months ago
I’m Jacob Jaber and this is how we roll at Philz Coffee
Jacob Jaber is the CEO of Philz Coffee. Everyone who knows Philz knows they’re obsessed with two things: coffee and...
Shankar Ganesh about 6 months ago
I’m Nichole Elizabeth and this is how we roll at Product Hunt!
Nichole Elizabeth is a Community Manager at Product Hunt, the go-to-place for folks in the tech industry to discuss the latest and greatest...
Riya Sebastian about 7 months ago
8 Things We Learnt From The Secret Sauce Interviews In 2014
We launched the Secret Sauce series in September of last year in an attempt to find out what makes...
Girish Shenoy about 7 months ago
Freshdesk in 2014: New features, cool integrations and more
Aishwarya Hariharan about 7 months ago
I’m Patricia Wroblewski and this is how we support at Mention!
Patricia Wroblewski is a Community Support Hero at Mention, a tool that makes social media monitoring easy. Wine lover and...
Aishwarya Hariharan about 8 months ago
I’m Ryan Engley and this is how we support at Unbounce!
Ryan Engley is the Director of Customer Success at Unbounce, a tool that allows marketers to build, launch, test...
Shankar Ganesh about 8 months ago
I’m Micah Bennett and this is how we support at Zapier!
Micah Bennett is the Support Lead at Zapier, a tool that connects the web apps you use so you...