Shobhit Jaipurkar about 4 months ago
Soaring High with Customer Support, The 3D Robotics Way.
3D Robotics is an American company headquartered at Berkeley, that designs and manufactures recreational unmanned aerial vehicles. What started...
Prashanthini Mande about 4 months ago
New reports in Freshdesk: What has changed and why
Over the course of the last month, we rolled out our new and improved reports section to all our...
Shankar Ganesh about 4 months ago
How to get back to customers faster than ever
Over the last year and a half, the Freshdesk blog has been a host to a series of interviews...
John Stokman about 4 months ago
Freshdesk and ilos – Support made easier with videos
ilos helps you easily record your screens, store and share them securely. Learn more about how customer support can...
Girish Shenoy about 4 months ago
Freshdesk for QuickBooks – Balancing books and support made easier
Intuit’s QuickBooks Online, one of the most popular invoicing solutions in the world, helped over a million organizations and...
Shobhit Jaipurkar about 4 months ago
Three New Integrations to Start Your New Year
Looking for the perfect software solution is not the easiest of tasks, especially when it comes to customer support....
Aishwarya Hariharan about 4 months ago
How to set up a frustration monitoring mechanism in your online helpdesk
If you think about it, most of the time, customer frustration has little to do with the actual issue...
Vandana Guru about 5 months ago
Blending Support and Design, the CoffeeCup way
CoffeeCup Software is a computer software development company based in Atlanta with one of the most complimented support staff...
Shruthi Venkatesh about 5 months ago
Freshdesk in 2015: New features, acquisitions and more…
Aishwarya Hariharan about 5 months ago
Reflecting on a year of support at Freshdesk
As the year slowly winds to a stop and everyone takes a breather to read yet another Top 10...
Shankar Ganesh about 5 months ago
Holiday Updates to the Freshdesk Android app
Our goal with Freshdesk, from the very beginning, has been to make sure that you have everything you need...
Prashanthini Mande about 6 months ago
Why your sales team should support customers
Erica Feidner is often referred to as “a force of nature”. Those who meet her find themselves in the...
Girish Mathrubootham about 6 months ago
Supporting customers through difficult times
Over the last week, if you experienced delays in our customer support, please accept my sincere apologies. Chennai, which...
Shobhit Jaipurkar about 6 months ago
The Toast Method to Serving up Great Customer Support
Toast tab is a nifty, all in one Point-of-Sale or POS system for restaurant management. Self-described as the “partially...
Aishwarya Hariharan about 7 months ago
Why phone support is critical for non-profits
When someone donates to your cause, they don’t want just a receipt acknowledging their payment. When they donated to...
Aishwarya Hariharan about 7 months ago
Web Summit 2015
It’s been a busy month at Freshdesk HQ. We’ve hosted four events across the world – Customer Happiness Tours...
Prashanthini Mande about 7 months ago
Feature updates: Outbound emails, dynamic forms and more
Even as winter comes with her mist, snow and rain, and the sweet anticipation of the holiday season, we’ve...
Shobhit Jaipurkar about 7 months ago
How Cards Against Humanity Plays Its Hand Right With Support
Cards Against Humanity is a party game that claims to be made for horrible people. Behind the awesome card...
Vigneshwar Narayanan about 7 months ago
How To Be A Good Customer
If you were to ask me to sum up the ideology of customer support in one phrase (and one...
Aishwarya Hariharan about 7 months ago
How To Keep Support Agents Engaged And Motivated
“Customer service is a hard job and anyone who says differently has never done it.” If truer words have...