Divyalakshmi Prabakar about 3 months ago
Freshdesk Global Reseller Conference
When we launched the Freshdesk Reseller Program in 2014, it was with one goal: to enable businesses from all...
Alan Berkson about 3 months ago
Announcement: Gamification for Virtual Agents
Freshdesk’s Gamification keeps Virtual Agents focused, engaged, and in line while reducing false social likes and improving virtual agent...
Vandana Guru about 3 months ago
Freshdesk API v2.0
Today, we’re excited to roll out a new version of our APIs! We worked on API v2.0 with the goal...
Matthew Guay about 4 months ago
The 4 Most Important Help Desk Metrics—and Why You Should Watch Them
This article is an excerpt from Chapter 9 of Zapier’s new free eBook, The Ultimate Guide to Customer Support....
Shobhit Jaipurkar about 4 months ago
Lose It! Weighs in with Some Tips to Their Amazing Support
Lose It! is an app that helps people shed those extra pounds in a fun, rewards-based way. Boasting over...
Girish Mathrubootham about 4 months ago
Meet Hotline – our new in-app customer engagement platform
I’m delighted and super excited to bring you Hotline, our new in-app customer engagement platform, and the third product...
Vandana Guru about 4 months ago
Freshdesk and GitHub: Tech support made easier
“Dear customer, it’s impossible to simultaneously know the status and the nature of the bug you reported.” No, you...
Girish Shenoy about 4 months ago
Four ways to improve your support with Freshdesk and Google Apps for Work
The best stories about customer happiness – be it from a steakhouse, the Ritz, or from an e-Commerce site...
Mathew Patterson about 4 months ago
Stop apologising to customers and start leading them
What do I do to make you want me What have I got to do to be heard What...
Shankar Ganesh about 4 months ago
Freshdesk and Appbot – Unlock the full potential of app reviews
Two Sundays ago, the Freshdesk mobile app received a 2 star rating. The user had an issue with push...
Vandana Guru about 5 months ago
How to win customer love with GIFs
The sun is shining brightly. The birds are chirping a cheerful tune. A hot cup of coffee awaits you...
Shobhit Jaipurkar about 5 months ago
Soaring High with Customer Support, The 3D Robotics Way.
3D Robotics is an American company headquartered at Berkeley, that designs and manufactures recreational unmanned aerial vehicles. What started...
Prashanthini Mande about 5 months ago
New reports in Freshdesk: What has changed and why
Over the course of the last month, we rolled out our new and improved reports section to all our...
Shankar Ganesh about 5 months ago
How to get back to customers faster than ever
Over the last year and a half, the Freshdesk blog has been a host to a series of interviews...
John Stokman about 5 months ago
Freshdesk and ilos – Support made easier with videos
ilos helps you easily record your screens, store and share them securely. Learn more about how customer support can...
Girish Shenoy about 5 months ago
Freshdesk for QuickBooks – Balancing books and support made easier
Intuit’s QuickBooks Online, one of the most popular invoicing solutions in the world, helped over a million organizations and...
Shobhit Jaipurkar about 5 months ago
Three New Integrations to Start Your New Year
Looking for the perfect software solution is not the easiest of tasks, especially when it comes to customer support....
Aishwarya Hariharan about 5 months ago
How to set up a frustration monitoring mechanism in your online helpdesk
If you think about it, most of the time, customer frustration has little to do with the actual issue...
Vandana Guru about 6 months ago
Blending Support and Design, the CoffeeCup way
CoffeeCup Software is a computer software development company based in Atlanta with one of the most complimented support staff...
Shruthi Venkatesh about 6 months ago
Freshdesk in 2015: New features, acquisitions and more…