Randi Busse about 3 months ago
Does Your Company Have A Business Prevention Department?
Why, you are asking yourself, would any company have a Business Prevention Department?  I bet in a few seconds...
Hank Brigman about 3 months ago
Delighting Customers? Fuggetaboutit!
One of the most interesting statistics about customer delight was first reported five years ago. Here’s the news:  A...
Marilyn Suttle about 3 months ago
10 #Custserv Behaviors That Guarantee Unhappy Customers
We all want happy customers, but every day support teams face the possibility of failure — often through self-sabotage!...
Aishwarya Hariharan about 3 months ago
April App Updates: Voice Search, Agent Ticket Summary and more…
As Freshdesk HQ gears up to celebrate High Five day in style, we thought we’d spread some of the...
Shep Hyken about 3 months ago
Customers Are People, Not Numbers
If we were to conduct a study to find out the least liked (but commonly used) statements in customer...
Madhav Bhandari about 3 months ago
How We Used Time Analysis to Reduce Churn
This is a guest post by Madhav Bhandari is the Head of Growth at Hubstaff, a provider of staff-monitoring...
Girish Mathrubootham about 4 months ago
Say Hello To Our Fifth Acquisition, Airwoot
At Freshdesk, there is always something exciting happening around the corner and today, I am pleased to announce to...
Girish Shenoy about 4 months ago
Introducing the new App Gallery
If there’s one thing that unites Team Freshdesk, besides a shared love for food and an obsession with foosball,...
Divyalakshmi Prabakar about 4 months ago
Freshdesk Global Reseller Conference
When we launched the Freshdesk Reseller Program in 2014, it was with one goal: to enable businesses from all...
Alan Berkson about 4 months ago
Announcement: Gamification for Virtual Agents
Freshdesk’s Gamification keeps Virtual Agents focused, engaged, and in line while reducing false social likes and improving virtual agent...
Vandana Guru about 4 months ago
Freshdesk API v2.0
Today, we’re excited to roll out a new version of our APIs! We worked on API v2.0 with the goal...
Matthew Guay about 5 months ago
The 4 Most Important Help Desk Metrics—and Why You Should Watch Them
This article is an excerpt from Chapter 9 of Zapier’s new free eBook, The Ultimate Guide to Customer Support....
Shobhit Jaipurkar about 5 months ago
Lose It! Weighs in with Some Tips to Their Amazing Support
Lose It! is an app that helps people shed those extra pounds in a fun, rewards-based way. Boasting over...
Girish Mathrubootham about 5 months ago
Meet Hotline – our new in-app customer engagement platform
I’m delighted and super excited to bring you Hotline, our new in-app customer engagement platform, and the third product...
Vandana Guru about 5 months ago
Freshdesk and GitHub: Tech support made easier
“Dear customer, it’s impossible to simultaneously know the status and the nature of the bug you reported.” No, you...
Girish Shenoy about 5 months ago
Four ways to improve your support with Freshdesk and Google Apps for Work
The best stories about customer happiness – be it from a steakhouse, the Ritz, or from an e-Commerce site...
Mathew Patterson about 5 months ago
Stop apologising to customers and start leading them
What do I do to make you want me What have I got to do to be heard What...
Shankar Ganesh about 5 months ago
Freshdesk and Appbot – Unlock the full potential of app reviews
Two Sundays ago, the Freshdesk mobile app received a 2 star rating. The user had an issue with push...
Vandana Guru about 6 months ago
How to win customer love with GIFs
The sun is shining brightly. The birds are chirping a cheerful tune. A hot cup of coffee awaits you...
Shobhit Jaipurkar about 6 months ago
Soaring High with Customer Support, The 3D Robotics Way.
3D Robotics is an American company headquartered at Berkeley, that designs and manufactures recreational unmanned aerial vehicles. What started...