Shankar Ganesh about 5 months ago
How To Use Schemas To Upgrade Your Customer Experience
Customer experience no longer begins when users land on your mobile app or your web page. It begins when...
Aishwarya Hariharan about 5 months ago
I’m Scott Markovits and this is how we roll at InVision!
Scott Markovits is the Head of Support at InVision, the world’s leading design collaboration platform. Built to foster collaboration and...
Aishwarya Hariharan about 6 months ago
Six new Freshdesk integrations to spruce up your support
The Freshdesk team has been busy this year integrating Freshdesk to the apps you told us were most important...
Shankar Ganesh about 6 months ago
I’m Megha Derchak and this is how we support at KISSmetrics!
Megha is the Director of Customer Success at KISSmetrics, an analytics platform that helps people identify, understand and improve the...
Aishwarya Hariharan about 6 months ago
I’m Carolyn Breit and this is how we roll at Sprout Social!
Carolyn Breit is a Customer Support Manager at Sprout Social, a social media management tool that helps businesses find...
Shankar Ganesh about 6 months ago
I’m Mathew Patterson and this is how we roll at Campaign Monitor!
Mathew Patterson is the Head of Customer Service at Campaign Monitor, a tool that makes it easy for you...
Ramesh Ganapathy about 6 months ago
Freshfone Goodies – More Countries, Mobile App Support, Call Routing And More
In February, when we rolled out Freshfone, Freshdesk’s cloud telephony integration, we were really excited about how Freshfone transformed...
Aishwarya Hariharan about 6 months ago
Four Million to Two: The Secret Sauce to Trello’s Support
Brian Cervino is a Support Specialist at Trello. A beer brewer and food lover, Brian also specializes in writing original...
Jill Soley about 6 months ago
Dreamforce Attendees Agree: Poor Customer Service Impacts the Bottom Line
At this point, we all know intuitively that providing a good experience and good support for our customers is...
Shankar Ganesh about 6 months ago
Deliver Stellar Support With Just Gmail: Part Two
About a year back, we put together a list of some known Gmail features like labels and canned responses...
Aishwarya Hariharan about 7 months ago
I’m Nick Sayers and this is how we roll at Moz!
Nick Sayers is the Director of Customer Success and Help at Moz. He’s responsible for proactive and reactive conversations...
Alan Berkson about 7 months ago
Customer Happiness Heroes
A key component of Freshdesk culture is reducing friction around customer service interactions. We developed a powerful but simple...
Alan Berkson about 7 months ago
3 Customer Service Trends To Watch At Dreamforce
It’s that time of year when masses of CRM vendors and professionals descend on San Francisco for Salesforce’s annual...
Girish Mathrubootham about 7 months ago
Welcoming our 30,000th customer
Four years ago, when we quit our jobs to start Freshdesk, we weren’t looking to change the world. We...
Aishwarya Hariharan about 7 months ago
I’m Jeff Vincent and this is how we support at Wistia!
Jeff Vincent is the Director of Customer Happiness at Wistia. He’s the guy who’s there for you when things...
Shankar Ganesh about 7 months ago
I’m Brad Patterson and this is how I make Evercontact users happy!
Brad Patterson is Community Manager at Evercontact – an app that intelligently scans incoming emails and auto-updates contact details...
Vinoth Shankaran about 7 months ago
How To Lose A Customer In Ten Minutes
Very few things are quite as befuddling as those brands that claim to revere their customers but whose approach...
Aishwarya Hariharan about 7 months ago
I’m Kristinn Hróbjartsson and this is how we roll at QuizUp!
Kristinn Hróbjartsson (everyone fondly refers to him as Kiddi) is the Support Lead and Scrum Master for Team Growth at...
Ramesh Ganapathy about 7 months ago
Your support now shares your drive for customer happiness
Going the extra mile for a customer is one of the highlights of being a support rep. You get...
Aishwarya Hariharan about 7 months ago
Announcing the new and improved Mobihelp for iOS
When you’re promising your users the most exceptional support experience on this side of the universe, it hardly seems...