Alan Berkson about 4 months ago 0 Comment
3 Trends In Customer Service From CRM Evolution
I’m excited to be heading down to Atlanta for Social Media Today’s The Social Shakeup this week where I’ll be moderating...
Shankar Ganesh about 5 months ago 2 Comments
I’m Lo Marino and this is how we roll at Boomerang!
Lo Marino is a Customer Happiness Liaison at Baydin. Some of her favourite things include, but are not limited to: cheese,...
Aishwarya Hariharan about 5 months ago 0 Comment
I’m Chase Clemons and this is how we roll at Basecamp
Chase Clemons is a Support Pro at Basecamp. A self-proclaimed bourbon connoisseur, Chase also shares awesome customer service insights over at SupportOps in...
Prashanthini Mande about 5 months ago 1 Comment
Reducing Frustration in Customer Support: A Handbook
Every support rep’s dream is to provide the kind of heartwarming support that people end up raving about. The...
Aishwarya Hariharan about 5 months ago 2 Comments
Introducing Freshdesk Arcade for Blossom and Garden
Next month, it’ll be two years since we introduced one of our most favorite features in Freshdesk – the...
Aishwarya Hariharan about 5 months ago 6 Comments
How to use Google Analytics to enrich your knowledge base
As much as people would like to think otherwise, the task of creating the perfect knowledge base doesn’t end...
Girish Mathrubootham about 6 months ago 8 Comments
How to hire for customer support
Managing people is hard and hiring people is even harder. You can’t hire someone based on just their experience...
Krish Subramanian about 6 months ago 0 Comment
To build a globally relevant startup, the CEO has to be on support
Krish is the CEO of ChargeBee, a Subscription Billing Solution for SaaS and eCommerce Recurring Revenue Businesses. Incidentally, ChargeBee’s...
Aishwarya Hariharan about 7 months ago 16 Comments
Six new Integrations playing with your Helpdesk
June’s been an extremely busy month for us. And that’s not just because we managed to raise $31 million...
Prashanthini Mande about 7 months ago 0 Comment
Be a brand tweeple love with our improved Twitter integration
The way people and brands interact has changed from back when we launched our social media integration in 2011....
Aishwarya Hariharan about 7 months ago 0 Comment
Personalize your customer support with an invisible helpdesk
A couple of days back, a colleague waylaid me on the way to the coffee machine and launched into...
Aishwarya Hariharan about 8 months ago 4 Comments
Introducing MobiHelp for Android: Everything you need to deliver exceptional in-app support
As a dedicated smartphone user for the better part of a decade, I’ve seen a lot of things. I’ve...
Kiran Darisi about 8 months ago 13 Comments
How we scaled Freshdesk (Part II) – The Sharding and Rebalancing techniques we used
This is the second part of the How We Scaled Freshdesk story. In my previous post, I talked about...
Aishwarya Hariharan about 8 months ago 5 Comments
Hanging out with your customers is now easier than ever
There are some nights, in customer support, when email just won’t do. There are times when even the phone...
Alan Berkson about 8 months ago 0 Comment
Jon Ferrara on #CEOonSupport
I had a chance to sit down with Nimble CEO, Jon Ferrara, a man known for “swimming in the...
Aishwarya Hariharan about 8 months ago 5 Comments
Freshdesk now supports multi-currency payments
We’re happy to announce that Freshdesk now supports payments in more than just the Dollar, the unofficial standard currency...
Alan Berkson about 9 months ago 1 Comment
3 Reasons Customer Service Is Critical For Startups
Freshdesk is excited to be invited to the inaugural Collision Conference in Las Vegas on May 12th-14th. We love...
Kiran Darisi about 9 months ago 10 Comments
How we scaled Freshdesk (Part I) – Before Sharding
The second part of this story explains how sharding was performed and the technique of rebalancing used. Read the...
Aishwarya Hariharan about 9 months ago 3 Comments
Stepping out of office? Here are 4 hacks to ensure seamless support
Being a support superhero is hard work. Not only do you have to have the patience of a saint...
Aishwarya Hariharan about 10 months ago 1 Comment
Freshdesk for iOS: Everything you love, pocket-sized
If there’s one thing we hate doing, it’s saying “not just yet”. Which has gotten us into more trouble...