Aishwarya Hariharan about 7 months ago 3 Comments
4 personalization lessons we learnt from our customers
To most people, portal customization isn’t very high up on their list of priorities. After all, if your support...
Aishwarya Hariharan about 7 months ago 8 Comments
How to not sound like a robot in your email notifications
Automated email notifications are the bane of my life. I understand they’re necessary, but I have difficulty seeing reason...
Girish Mathrubootham about 8 months ago 23 Comments
What’s new in our kitchen – February Feature Roundup
A whole new year has arrived, National Oatmeal month has passed and February is here. We have been sparse...
Aishwarya Hariharan about 8 months ago 0 Comment
Should you hire your next support rep? 5 warning signs that mean you’re understaffed.
For a support superstar, nothing can make a day like a happy customer. But analytics and reports exist for...
Girish Mathrubootham about 8 months ago 2 Comments
Introducing Freshservice, our new ITIL Service Desk Product
I’m super excited and proud to announce Freshservice – a brand new product from Freshdesk, which is an online...
Girish Mathrubootham about 9 months ago 23 Comments
Why we are not afraid of Microsoft
In a recent post, Forbes columnist Gene Marks predicted that Microsoft just put Freshdesk and a few other companies...
Girish Shenoy about 9 months ago 3 Comments
Silence of the Customers: Why some posts go unnoticed
Every now and then, we write a blog post that doesn’t get any response at all. We carpet bomb...
Alan Berkson about 9 months ago 6 Comments
5 Trends in Customer Service for 2014
You can feel it. The role and nature of customer service is changing. Looking back on 2013 we have seen...
Anjana about 9 months ago 5 Comments
Our favorite moments of 2013
P.S. Happy New Year.
Aishwarya Hariharan about 9 months ago 17 Comments
Crime never sleeps and your support shouldn’t either – Introducing Freshdesk for Android
“The probability of receiving a support request is directly proportional to the direness of personal situation” – Murphy’s Law...
Aishwarya Hariharan about 10 months ago 1 Comment
Fresh Smiles: Have Great Support? Show it off!
Showcasing your support ratings to the world is like inviting people to take a peek at your journal. Truth...
Daniel Valencia about 10 months ago 0 Comment
Levers: Bringing Fluidity to the Freshdesk portal
If the Zappos’ and Apples of the world have taught us anything, it’s that a customer or user should...
Aishwarya Hariharan about 10 months ago 13 Comments
Eating Fresh Dog food – why we took a hiatus from our blog
We aren’t really known to write calm and placid stories here in the Freshdesk Blogs. In fact, we pride...
Aishwarya Hariharan about 11 months ago 3 Comments
Why most forums fail before the community can support itself
Despite being the best place to build your brand, customer-driven communities have always earned bad press. Too little activity,...
Vikram about 12 months ago 11 Comments
Why Google’s Shared Endorsements is great news for consumers
Last Saturday, Google updated its terms and services, announcing “shared endorsements”, a service that will showcase friends’ pictures and...
Vikram about 12 months ago 1 Comment
CustServ Week Special: Chase Clemons on all things Customer Service
It’s #CustServ week, and for some strange reason that matters way more to us than Bring Your Teddy Bear...
Girish Shenoy about 12 months ago 8 Comments
“But it’s just one reply!” and why you are a moron.
Ever had an angry customer calling in to your support line? The type that screams till your ear drums...
Vikram about 1 year ago 3 Comments
Hummingbird and what it means to your knowledge base
Last week Google completed 15 years of changing the world, one search query at a time. And while most...
Vikram about 1 year ago 6 Comments
Your support query isn’t stupid. You are.
This is a follow-up to my post from a couple of weeks back on The Perils of Making Customers...
Vikram about 1 year ago 17 Comments
The perils of making customers pay for support
There’s a lot of talk doing the rounds lately on whether you should charge customers for support, and how...