Aishwarya Hariharan about 11 months ago
The Art of Writing Awesome Emails That Customers Love
It is a truth universally acknowledged that the most important arrow in a support agent’s quiver is a flair...
Aishwarya Hariharan about 11 months ago
How Typeform Collects Customer Love By Making Them Successful
David Apple is the Director of Customer Success at Typeform, your best bet for beautiful, next-generation online forms. Based...
Shankar Ganesh about 11 months ago
7 Ways To Train Yourself To Be The Next Awesome Support Rep
So, you got hired as a customer support agent. Congratulations! You’re now a part of a special ops force...
Aishwarya Hariharan about 11 months ago
How StatusPage.io Never Lets Its Customers Down
Steve Klein is a co-founder of StatusPage.io, the best way to create a status page for your app or...
Aishwarya Hariharan about 12 months ago
Happiness Is The New Satisfaction
The Freshdesk blog plays host, every Thursday, to a little series called the Secret Sauce; it’s a series of...
Shankar Ganesh about 12 months ago
How To Get Into Customers’ Good Books – The Blinkist Way
Emily Philips is a Support and Community Lead at Blinkist, a tool that offers summaries of great non-fiction books’...
Girish Shenoy about 12 months ago
Freshdesk for Five9 – Make customer support more personal
Despite the latest and greatest innovations, despite the technological wizardry and works of pure genius, the Classics will always...
Aishwarya Hariharan about 12 months ago
How Userlike Keep Customers Madly In “Like” With Them
Nils Herrmann is a Customer Success Manager at Userlike, a customizable live chat software solution.
Shankar Ganesh about 12 months ago
How Shopify Bags Customer Love Day In And Day Out
Liz McDonald is the Training and Onboarding Lead at Shopify, everything you need to build an online store. Travel junkie,...
Prashanthini Mande about 1 year ago
How to Write a Perfect Knowledge Base Article
Does your business need a knowledge base? Yes. Is this the right time for you to set up a...
Shankar Ganesh about 1 year ago
How SaneBox Keeps Customers Sane With Impeccable Support
Stephanie Price is a Customer Success Manager at Sanebox, a service that automatically sorts your email into several folders...
Shankar Ganesh about 1 year ago
I’m Somesh Pant and this is how we support at Wingify!
Somesh Pant is a Technical Support Manager at Wingify, the makers of Visual Website Optimiser – the world’s easiest...
Aishwarya Hariharan about 1 year ago
Live chat updates: Offline chat, chat routing, Shorthand and more
Live chat, in my opinion, is one of the toughest channels a support agent has to handle. In fact,...
Shankar Ganesh about 1 year ago
How HelloSign Delights Customers With Its Signature Support
Katrina Canizares is a Senior Support Agent at HelloSign, an app that makes signing documents electronically effortless. 
Aishwarya Hariharan about 1 year ago
How 500px Keeps Customers Happy By Treating Them Like Neighbors
Alex is the Manager of Customer Excellence at 500px, home to some of the most beautiful pictures on the...
Aishwarya Hariharan about 1 year ago
The Ultimate Spring Cleaning Checklist, For Your Helpdesk
Spring cleaning is the worst… … until you’re done. Then, a rosy glow just settles on you as everything...
Aishwarya Hariharan about 1 year ago
I’m Anna and this is how we roll at Freshdesk!
Since we launched the Secret Sauce series last September, we’ve interviewed some great companies from across the world –...
Girish Shenoy about 1 year ago
Share your resources with ease using our new integration with Box
It has happened to every one of us. You slave over a user guide for months, trying to make...
Aishwarya Hariharan about 1 year ago
I’m Bryce Adams and this is how we roll at WooThemes!
Bryce Adams is a Support Ninja at WooThemes, a leading WordPress theme and plugin provider. 
Jill Soley about 1 year ago
In Search of the Secret Sauce for Customer Happiness
Last week, we hosted The Customer Happiness Tour: SF. It was the second event in the series we launched...