Aishwarya Hariharan about 1 year ago
Should you hire your next support rep? 5 warning signs that mean you’re understaffed.
For a support superstar, nothing can make a day like a happy customer. But analytics and reports exist for...
Girish Mathrubootham about 1 year ago
Introducing Freshservice, our new ITIL Service Desk Product
I’m super excited and proud to announce Freshservice – a brand new product from Freshdesk, which is an online...
Girish Mathrubootham about 1 year ago
Why we are not afraid of Microsoft
In a recent post, Forbes columnist Gene Marks predicted that Microsoft just put Freshdesk and a few other companies...
Girish Shenoy about 1 year ago
Silence of the Customers: Why some posts go unnoticed
Every now and then, we write a blog post that doesn’t get any response at all. We carpet bomb...
Alan Berkson about 1 year ago
5 Trends in Customer Service for 2014
You can feel it. The role and nature of customer service is changing. Looking back on 2013 we have seen...
Anjana about 1 year ago
Our favorite moments of 2013
P.S. Happy New Year.
Aishwarya Hariharan about 1 year ago
Crime never sleeps and your support shouldn’t either – Introducing Freshdesk for Android
“The probability of receiving a support request is directly proportional to the direness of personal situation” – Murphy’s Law...
Aishwarya Hariharan about 1 year ago
Fresh Smiles: Have Great Support? Show it off!
Showcasing your support ratings to the world is like inviting people to take a peek at your journal. Truth...
Daniel Valencia about 1 year ago
Levers: Bringing Fluidity to the Freshdesk portal
If the Zappos’ and Apples of the world have taught us anything, it’s that a customer or user should...
Aishwarya Hariharan about 1 year ago
Eating Fresh Dog food – why we took a hiatus from our blog
We aren’t really known to write calm and placid stories here in the Freshdesk Blogs. In fact, we pride...
Aishwarya Hariharan about 1 year ago
Why most forums fail before the community can support itself
Despite being the best place to build your brand, customer-driven communities have always earned bad press. Too little activity,...
Vikram about 1 year ago
Why Google’s Shared Endorsements is great news for consumers
Last Saturday, Google updated its terms and services, announcing “shared endorsements”, a service that will showcase friends’ pictures and...
Vikram about 1 year ago
CustServ Week Special: Chase Clemons on all things Customer Service
It’s #CustServ week, and for some strange reason that matters way more to us than Bring Your Teddy Bear...
Girish Shenoy about 1 year ago
“But it’s just one reply!” and why you are a moron.
Ever had an angry customer calling in to your support line? The type that screams till your ear drums...
Vikram about 1 year ago
Hummingbird and what it means to your knowledge base
Last week Google completed 15 years of changing the world, one search query at a time. And while most...
Vikram about 2 years ago
Your support query isn’t stupid. You are.
This is a follow-up to my post from a couple of weeks back on The Perils of Making Customers...
Vikram about 2 years ago
The perils of making customers pay for support
There’s a lot of talk doing the rounds lately on whether you should charge customers for support, and how...
Aishwarya Hariharan about 2 years ago
SEP Fields: Why your support sucks
So your support sucks. Your agents lack customer empathy. The support phone lines are filled with abuses,  and customers...
Vikram about 2 years ago
Story behind our new website (Part 1): The Roller Coaster Ride of our shiny new Tour
Revamping a website is a lot like giving birth to a baby T-Rex. It’s painful, it takes a lot...
Vikram about 2 years ago
Is your customer service color-blind?
I just got back from my annual eye test, and I got a free lesson in customer service and...