Sairam about 1 year ago 1 Comment
Time for sales and support to get real ‘high’, folks.. – Announcing Freshdesk for Highrise!
Your sales and support teams are going to get really really ‘high’ on this. We just hope they don’t...
Sairam about 1 year ago 1 Comment
Is Your Support Team Ready for the UnHolidays – 5 tips to get your helpdesk ready for Thanksgiving weekend!
This week kicks off the season most people look forward to all year long. November brings on Thanksgiving and...
Sairam about 1 year ago 2 Comments
The Lemonade Boy who Listened – 3 Lessons in Customer Service
A decade ago, ‘customer interaction’ meant very little. The little kid with the lemonade stand just had to place...
Ashley Furness about 1 year ago 3 Comments
The Secret to Ritz-Carlton’s Customer Service Sauce
When Apple Genius Bar’s hiring managers evaluate candidates, they keep one guiding principle in mind: “Will this person provide...
Ramesh about 1 year ago 1 Comment
Freshdesk is now integrated with LogMeIn Rescue!
A lot of things can get in the way of providing exceptional customer support. Like working with a customer...
Sairam about 1 year ago 4 Comments
Announcing FreshPlugs: A World of Integrations Plugged into your Help Desk
John’s Pizza place, which he opened the year he got married to Stephanie, is now doing pretty well. In...
Sairam about 1 year ago 2 Comments
How to build lasting Brand Equity – The importance of the Community
As parts of the companies and teams we work in, there will always have been the minute when we...
Sairam about 1 year ago 2 Comments
Freshdesk Secret 4 – Backup every mail, lead & conversation
Most tools like your CRM or project management software let you shoot an email to automatically create a lead,...
Sairam about 1 year ago 5 Comments
How customer support can & will increase your revenue
One of the most repeated arguments that growing businesses had in the past was this – that customer support...
Sairam about 2 years ago 2 Comments
Why gamify support? – The PERKS of Customer Service
Turning a complaining customer into someone who is madly in love with your service sounds really nice and poetic....
Sairam about 2 years ago 1 Comment
Freshdesk Secrets 3 – Automatic ticket closure with Supervisor
Let the Supervisor close tickets you’re done with and focus on what’s important You are on a roll and...
Sairam about 2 years ago 3 Comments
Freshdesk Secrets 2 – Catch Knowledge on the Fly
Have support answers ready in your head? Save & retrieve them whenever you want to. Most businesses, big and...
Sairam about 2 years ago 8 Comments
Freshdesk Secrets 1 – Agent Email to Ticket
This post kicks off our new series ‘Freshdesk Secrets’, specially for the Freshdesk Legion, the worldwide community of support...
Sairam about 2 years ago 2 Comments
4 reasons to Gamify your Help Desk..
Its been a week since we launched Freshdesk Arcade and we’ve been seeing so much love from support teams...
Sairam about 2 years ago 2 Comments
Are you Gamified yet?
           
Sumair about 2 years ago 4 Comments
Aberdeen Group’s New Research on Social Media in Customer Service – Guest Post
Aberdeen’s Service Management team is looking to dive deeper into the impact that social media (For research purposes, social...
Vikram about 2 years ago 4 Comments
Old MacDonald wanted a helpdesk!
Because sometimes, we try our hand at poetry too. Ole’ MacDonald had a farm and every day he had...
Sairam about 2 years ago 4 Comments
Why Dexter would choose a hosted helpdesk!
If you grew up watching Dexter (the boy genius with a lab in his basement – not the confused...
Vikram about 2 years ago 8 Comments
Turn Your Phone into the hottest support hotline with Knowlarity, the Grasshopper of India
With your support team on Freshdesk, you can be sure to give your customers an experience to fall in...
Sairam about 2 years ago 8 Comments
Presenting the new Freshdesk Arcade – Customer Support just became a lot more fun!
In customer support, winning that one moment of satisfaction justifies all the work that you put in. But lets...