Aishwarya Hariharan about 10 months ago
I’m Kristinn Hróbjartsson and this is how we roll at QuizUp!
Kristinn Hróbjartsson (everyone fondly refers to him as Kiddi) is the Support Lead and Scrum Master for Team Growth at...
Ramesh Ganapathy about 10 months ago
Your support now shares your drive for customer happiness
Going the extra mile for a customer is one of the highlights of being a support rep. You get...
Aishwarya Hariharan about 11 months ago
Announcing the new and improved Mobihelp for iOS
When you’re promising your users the most exceptional support experience on this side of the universe, it hardly seems...
Aishwarya Hariharan about 11 months ago
I’m Carolyn Kopprasch and this is how we make our customers happy at Buffer!
Carolyn Kopprasch is Buffer’s Chief Happiness Officer. Carolyn helps people use Buffer by answering questions through email, Twitter and Facebook. Besides...
Alan Berkson about 11 months ago
3 Trends In Customer Service From CRM Evolution
I’m excited to be heading down to Atlanta for Social Media Today’s The Social Shakeup this week where I’ll be moderating...
Shankar Ganesh about 11 months ago
I’m Lo Marino and this is how we roll at Boomerang!
Lo Marino is a Customer Happiness Liaison at Baydin. Some of her favourite things include, but are not limited to: cheese,...
Aishwarya Hariharan about 11 months ago
I’m Chase Clemons and this is how we roll at Basecamp
Chase Clemons is a Support Pro at Basecamp. A self-proclaimed bourbon connoisseur, Chase also shares awesome customer service insights over at SupportOps in...
Prashanthini Mande about 11 months ago
Reducing Frustration in Customer Support: A Handbook
Every support rep’s dream is to provide the kind of heartwarming support that people end up raving about. The...
Aishwarya Hariharan about 11 months ago
Introducing Freshdesk Arcade for Blossom and Garden
Next month, it’ll be two years since we introduced one of our most favorite features in Freshdesk – the...
Aishwarya Hariharan about 12 months ago
How to use Google Analytics to enrich your knowledge base
As much as people would like to think otherwise, the task of creating the perfect knowledge base doesn’t end...
Girish Mathrubootham about 12 months ago
How to hire for customer support
Managing people is hard and hiring people is even harder. You can’t hire someone based on just their experience...
Krish Subramanian about 1 year ago
To build a globally relevant startup, the CEO has to be on support
Krish is the CEO of ChargeBee, a Subscription Billing Solution for SaaS and eCommerce Recurring Revenue Businesses. Incidentally, ChargeBee’s...
Aishwarya Hariharan about 1 year ago
Six new Integrations playing with your Helpdesk
June’s been an extremely busy month for us. And that’s not just because we managed to raise $31 million...
Prashanthini Mande about 1 year ago
Be a brand tweeple love with our improved Twitter integration
The way people and brands interact has changed from back when we launched our social media integration in 2011....
Aishwarya Hariharan about 1 year ago
Personalize your customer support with an invisible helpdesk
A couple of days back, a colleague waylaid me on the way to the coffee machine and launched into...
Aishwarya Hariharan about 1 year ago
Introducing MobiHelp for Android: Everything you need to deliver exceptional in-app support
As a dedicated smartphone user for the better part of a decade, I’ve seen a lot of things. I’ve...
Kiran Darisi about 1 year ago
How we scaled Freshdesk (Part II) – The Sharding and Rebalancing techniques we used
This is the second part of the How We Scaled Freshdesk story. In my previous post, I talked about...
Aishwarya Hariharan about 1 year ago
Hanging out with your customers is now easier than ever
There are some nights, in customer support, when email just won’t do. There are times when even the phone...
Alan Berkson about 1 year ago
Jon Ferrara on #CEOonSupport
I had a chance to sit down with Nimble CEO, Jon Ferrara, a man known for “swimming in the...
Aishwarya Hariharan about 1 year ago
Freshdesk now supports multi-currency payments
We’re happy to announce that Freshdesk now supports payments in more than just the Dollar, the unofficial standard currency...