Aishwarya Hariharan about 10 months ago
#H2HChat Recap: The Art of Sharing In A Service Driven World
Earlier this week, we had the pleasure of sponsoring and participating in an #H2HChat, a weekly Twitter chat with...
Shobhit Jaipurkar about 11 months ago
How RescueTime Save the Day With Their Timely Support
Roger Wolgemuth is the Head of Support at RescueTime, a personal analytics tool that helps improve online productivity. He...
Visali Mathavan about 11 months ago
New updates to phone channel: Agent availability, external number transfer and more
When it comes to customer support, being smart about it is equally as important as being heartfelt and personal....
Vandana Guru about 11 months ago
A Tour of PowToon’s Animated Customer Support
Daniel Nathan is the Customer Success Manager at PowToon, a company which sells cloud-based software for creating animated presentations...
Aishwarya Hariharan about 11 months ago
The Art of Sharing In A Service Driven World
Join us in next week’s #H2H chat as we talk shop with some of the most brilliant people in...
Prashanthini Mande about 11 months ago
Everything you need to know about customer support
What makes for a good support agent? The Internet brings up a lot of answers. Empathy. Technical skills. Patience....
Shankar Ganesh about 11 months ago
How Niche Video Media Hits Fast Forward on Customer Love
Glen West is the Chief Customer Officer of Niche Video Media, a secure video hosting software for businesses. A...
Sajini Ramesh about 11 months ago
Freshdesk for Slack – Get your whole team on support
One of the greatest problems that companies have been trying to tackle since the dawn of time (other than that...
Aishwarya Hariharan about 11 months ago
Announcing Freshdesk for iPad and a makeover for Android
The past is a foreign country; they do things differently there. For instance, there was a time when helpdesks were almost...
Holly Barber about 12 months ago
Return of the SMS: The Freshdesk-FireText integration
This is a guest post by Holly Barber, Marketing Manager, FireText. Great customer support comes down to one thing...
Aishwarya Hariharan about 12 months ago
The Secret Sauce to Customer Love: The UberConference Recipe
Dulce Ramirez is the Head of Support at Switch Communications Inc. She takes care of two products: UberConference and Switch....
Aishwarya Hariharan about 12 months ago
The Art of Writing Awesome Emails That Customers Love
It is a truth universally acknowledged that the most important arrow in a support agent’s quiver is a flair...
Aishwarya Hariharan about 12 months ago
How Typeform Collects Customer Love By Making Them Successful
David Apple is the Director of Customer Success at Typeform, your best bet for beautiful, next-generation online forms. Based...
Shankar Ganesh about 12 months ago
7 Ways To Train Yourself To Be The Next Awesome Support Rep
So, you got hired as a customer support agent. Congratulations! You’re now a part of a special ops force...
Aishwarya Hariharan about 12 months ago
How StatusPage.io Never Lets Its Customers Down
Steve Klein is a co-founder of StatusPage.io, the best way to create a status page for your app or...
Aishwarya Hariharan about 1 year ago
Happiness Is The New Satisfaction
The Freshdesk blog plays host, every Thursday, to a little series called the Secret Sauce; it’s a series of...
Shankar Ganesh about 1 year ago
How To Get Into Customers’ Good Books – The Blinkist Way
Emily Philips is a Support and Community Lead at Blinkist, a tool that offers summaries of great non-fiction books’...
Girish Shenoy about 1 year ago
Freshdesk for Five9 – Make customer support more personal
Despite the latest and greatest innovations, despite the technological wizardry and works of pure genius, the Classics will always...
Aishwarya Hariharan about 1 year ago
How Userlike Keep Customers Madly In “Like” With Them
Nils Herrmann is a Customer Success Manager at Userlike, a customizable live chat software solution.
Shankar Ganesh about 1 year ago
How Shopify Bags Customer Love Day In And Day Out
Liz McDonald is the Training and Onboarding Lead at Shopify, everything you need to build an online store. Travel junkie,...