Aishwarya Hariharan about 10 months ago
A KBase Update: Design Makeover, Auto-Save, and more
When you are doing business with a company, it’s always nice to have personal support included in your package....
Shobhit Jaipurkar about 10 months ago
A Page Out Of Carbonmade’s Flawless Customer Support Portfolio
Mike Minnick is the Morale Specialist at Carbonmade, a New York based company that creates online portfolios for their...
Girish Shenoy about 10 months ago
Freshdesk for Xero – Billing customers made easier
Wernher Von Braun, the man who created the Saturn-V rocket (that took humans to the moon) once famously said,...
Prashanthini Mande about 10 months ago
Why your product managers should support customers
(An extended version of this article can be found in our medium channel.) In 2005, our CEO Girish Mathrubootham,...
Vandana Guru about 11 months ago
How Talkdesk Connect Their Customers to Exceptional Support
Scott Allison is the Director of Customer Support at Talkdesk, a software that enables companies to set up a...
Girish Mathrubootham about 11 months ago
Celebrating 50,000 customers and our first acquisition
I’m happy to announce that, a few days ago, Freshdesk acquired its 50,000th customer. The journey to 50,000 customers...
Aishwarya Hariharan about 11 months ago
Customer Service 101: What No One Ever Tells You
While customer support is one of the most intensive and demanding posts in pretty much every organization, it’s startups...
Jill Soley about 11 months ago
The Secret Sauce for Customer Happiness: Chicago
Last week, we had the pleasure of hosting a Customer Happiness Tour event in Chicago, at Revolution Brewing. The...
Christian Reni about 11 months ago
Boost Your Customer Loyalty With CustomerGauge-Freshdesk Integration
This is a guest post by Christian Reni, Retention Evangelist, CustomerGauge. “It will just take 15 minutes of your...
Vandana Guru about 11 months ago
How To Deal With Frustrated Customers
It can be best of jobs, it can be the worst of jobs. While talking to customers can be fun, for most...
Sajini Ramesh about 12 months ago
Eight new integrations to make support a cinch
A lot of brilliant developers from some fantastic companies have been working closely with us to make delivering stellar support a...
Prashanthini Mande about 12 months ago
Why your developers should support customers
In most startups, supporting customers is everybody’s job. Even if it’s the middle of the night, it’s not unusual...
Aishwarya Hariharan about 12 months ago
#H2HChat Recap: The Art of Sharing In A Service Driven World
Earlier this week, we had the pleasure of sponsoring and participating in an #H2HChat, a weekly Twitter chat with...
Shobhit Jaipurkar about 12 months ago
How RescueTime Save the Day With Their Timely Support
Roger Wolgemuth is the Head of Support at RescueTime, a personal analytics tool that helps improve online productivity. He...
Visali Mathavan about 12 months ago
New updates to phone channel: Agent availability, external number transfer and more
When it comes to customer support, being smart about it is equally as important as being heartfelt and personal....
Vandana Guru about 12 months ago
A Tour of PowToon’s Animated Customer Support
Daniel Nathan is the Customer Success Manager at PowToon, a company which sells cloud-based software for creating animated presentations...
Aishwarya Hariharan about 12 months ago
The Art of Sharing In A Service Driven World
Join us in next week’s #H2H chat as we talk shop with some of the most brilliant people in...
Prashanthini Mande about 12 months ago
Everything you need to know about customer support
What makes for a good support agent? The Internet brings up a lot of answers. Empathy. Technical skills. Patience....
Shankar Ganesh about 1 year ago
How Niche Video Media Hits Fast Forward on Customer Love
Glen West is the Chief Customer Officer of Niche Video Media, a secure video hosting software for businesses. A...
Sajini Ramesh about 1 year ago
Freshdesk for Slack – Get your whole team on support
One of the greatest problems that companies have been trying to tackle since the dawn of time (other than that...