Sairam Krishnan about 1 year ago 0 Comment
7 reasons you don’t need expert implementation help
Do you remember how much you paid to get that expert setup your iPhone for you? Or the time...
Aishwarya Hariharan about 1 year ago 1 Comment
Five amazing things you never knew you could do with the Dispatch’r
If you were running your own party, the first thing you want to do is ensure only the right...
Aishwarya Hariharan about 1 year ago 0 Comment
Customer service is overrated… And other things to write on your gravestone
There’s simply nothing worse than someone telling you how sorry they are when you can hear they don’t give...
Aishwarya Hariharan about 1 year ago 0 Comment
Your Monday Morning Meetings just got better – Reports with FreshInsights
Monday mornings are always like the first day of school after the summer. For some, like me, that’s a...
Girish Mathrubootham about 1 year ago 0 Comment
Yesterday’s downtime and today’s slowness
At Freshdesk, we know that our customers depend on us to support their customers. And we take our application...
Vikram about 1 year ago 2 Comments
South Indian Meal, Curry and an Unforgettable Customer Support Story
There are a lot of ways to turn a customer over – offering them exceptional value, focussing on genius...
Ramesh Ganapathy about 2 years ago 3 Comments
A little bird told me your tickets get assigned.. Automatically!
“Here’s the Round Robin, round as a ball; You scarce can see his head or tail at all. He’s...
Vikram about 2 years ago 2 Comments
The day my mailbox stood still… And I still got a Google Calendar invite!
It’s not everyday that you wake up to NOT being bombarded with emails. So this morning, as I rolled...
Vikram about 2 years ago 0 Comment
A revolution is coming to Business Software: it’s called CHOICE!
In one of his New Yorker pieces, Malcolm Gladwell talks about Howard Moskowitz, the psychophysicist who gave Americans three...
Vikram about 2 years ago 0 Comment
Managing Multiple Service Levels and the Bliss Point of Customer Support
There is something immensely satisfying about ordering pizza. It’s not as much about the taste, though – I can...
Sairam Krishnan about 2 years ago 3 Comments
‘We’ did not turn the story around. I did!
The default support reply has always started with something that exudes “teamwork”.  A word that has always been the...
Aishwarya Hariharan about 2 years ago 6 Comments
Outsourcing your Technical Support Process: Should You, or Should You Not?
As a company that builds and sells technical support software for a living, businesses ask us all the time...
Vikram about 2 years ago 8 Comments
Suit up with FreshThemes – Let’s put a smile on your support!
Today is one of those days that changes everything. I want to say it’s the day that redefines everything...
Ramesh Ganapathy about 2 years ago 0 Comment
Five tips for writing perfect tech support emails
What’s this thing with technical support mails? Why do most of us get it so long, wrong, confusing, or...
Vikram about 2 years ago 0 Comment
COLA – The Art of Hyperspace Support without Colliding into your Agents
If you’ve ever launched a rocket into hyperspace, you’d know there are a whole lot of things you have...
Aishwarya Hariharan about 2 years ago 0 Comment
Why your support portal should scream YOU!
We live without any dearth of choice, don’t we? Especially when it comes to buying stuff. A consumer can...
Aishwarya Hariharan about 2 years ago 5 Comments
Amazon’s Road to Customer Happiness..
Once upon a time, there was this guy called Jeffrey Preston Jorgensen. He was a good guy, a smart...
Girish Mathrubootham about 2 years ago 4 Comments
Zendesk Security Breach: What this means to us…
Late yesterday Zendesk announced a security breach that hit me right on my solar plexus. The support accounts of...
Sairam Krishnan about 2 years ago 2 Comments
Say hello to Dropbox, Freshdeskers!
There’s nothing more annoying than watching the upload bar fill slowly, step by step, when you are trying to...
Sairam Krishnan about 2 years ago 0 Comment
Organize your Canned Responses
Greg has been using Freshdesk’s canned responses for some time now. It’s one of his most favorite features, taking...