Girish Mathrubootham about 9 months ago
Happy birthday, Freshdesk!
Freshdesk turns five today. And what a ride it’s been! Feels like it was just yesterday that I was...
Girish Mathrubootham about 10 months ago
Say Hello To Frilp, Our Second Acquisition
One of the things that I’m really excited of at Freshdesk is that there’s always something amazing waiting to...
Vandana Guru about 10 months ago
How Teabox Brews Happiness Through Customer Support
Alexander Kudientsov is the Director of Customer Experience at Teabox, an e-commerce company that delivers fresh tea to tea...
Aishwarya Hariharan about 10 months ago
How To Choose An Online Helpdesk [Whitepaper]
As anyone who’s ever been on support knows, tools maketh the rep. Want your reps to be as incredible,...
Jeanna Barrett about 10 months ago
Telltale Signs It’s Time to Consider Your First Small Business Loan
Kabbage is the leading online provider of small business loans, pioneering the first financial services data and technology platform...
Shobhit Jaipurkar about 10 months ago
Pushing Customers Onto Cloud 9, The Rackspace Way
Robert La Gesse is the VP of Social Strategy at Rackspace, a managed cloud computing company based in Windcrest,...
Vigneshwar Narayanan about 10 months ago
6 Steps to Handle Social Media Crises
All happy customers are alike; each unhappy customer is unhappy in their own way. And even if their sources...
Aishwarya Hariharan about 10 months ago
A KBase Update: Design Makeover, Auto-Save, and more
When you are doing business with a company, it’s always nice to have personal support included in your package....
Shobhit Jaipurkar about 11 months ago
A Page Out Of Carbonmade’s Flawless Customer Support Portfolio
Mike Minnick is the Morale Specialist at Carbonmade, a New York based company that creates online portfolios for their...
Girish Shenoy about 11 months ago
Freshdesk for Xero – Billing customers made easier
Wernher Von Braun, the man who created the Saturn-V rocket (that took humans to the moon) once famously said,...
Prashanthini Mande about 11 months ago
Why your product managers should support customers
(An extended version of this article can be found in our medium channel.) In 2005, our CEO Girish Mathrubootham,...
Vandana Guru about 11 months ago
How Talkdesk Connect Their Customers to Exceptional Support
Scott Allison is the Director of Customer Support at Talkdesk, a software that enables companies to set up a...
Girish Mathrubootham about 11 months ago
Celebrating 50,000 customers and our first acquisition
I’m happy to announce that, a few days ago, Freshdesk acquired its 50,000th customer. The journey to 50,000 customers...
Aishwarya Hariharan about 12 months ago
Customer Service 101: What No One Ever Tells You
While customer support is one of the most intensive and demanding posts in pretty much every organization, it’s startups...
Jill Soley about 12 months ago
The Secret Sauce for Customer Happiness: Chicago
Last week, we had the pleasure of hosting a Customer Happiness Tour event in Chicago, at Revolution Brewing. The...
Christian Reni about 12 months ago
Boost Your Customer Loyalty With CustomerGauge-Freshdesk Integration
This is a guest post by Christian Reni, Retention Evangelist, CustomerGauge. “It will just take 15 minutes of your...
Vandana Guru about 12 months ago
How To Deal With Frustrated Customers
It can be best of jobs, it can be the worst of jobs. While talking to customers can be fun, for most...
Sajini Ramesh about 1 year ago
Eight new integrations to make support a cinch
A lot of brilliant developers from some fantastic companies have been working closely with us to make delivering stellar support a...
Prashanthini Mande about 1 year ago
Why your developers should support customers
In most startups, supporting customers is everybody’s job. Even if it’s the middle of the night, it’s not unusual...
Aishwarya Hariharan about 1 year ago
#H2HChat Recap: The Art of Sharing In A Service Driven World
Earlier this week, we had the pleasure of sponsoring and participating in an #H2HChat, a weekly Twitter chat with...