Girish Mathrubootham about 11 months ago
How to hire for customer support
Managing people is hard and hiring people is even harder. You can’t hire someone based on just their experience...
Krish Subramanian about 12 months ago
To build a globally relevant startup, the CEO has to be on support
Krish is the CEO of ChargeBee, a Subscription Billing Solution for SaaS and eCommerce Recurring Revenue Businesses. Incidentally, ChargeBee’s...
Aishwarya Hariharan about 12 months ago
Six new Integrations playing with your Helpdesk
June’s been an extremely busy month for us. And that’s not just because we managed to raise $31 million...
Prashanthini Mande about 12 months ago
Be a brand tweeple love with our improved Twitter integration
The way people and brands interact has changed from back when we launched our social media integration in 2011....
Aishwarya Hariharan about 1 year ago
Personalize your customer support with an invisible helpdesk
A couple of days back, a colleague waylaid me on the way to the coffee machine and launched into...
Aishwarya Hariharan about 1 year ago
Introducing MobiHelp for Android: Everything you need to deliver exceptional in-app support
As a dedicated smartphone user for the better part of a decade, I’ve seen a lot of things. I’ve...
Kiran Darisi about 1 year ago
How we scaled Freshdesk (Part II) – The Sharding and Rebalancing techniques we used
This is the second part of the How We Scaled Freshdesk story. In my previous post, I talked about...
Aishwarya Hariharan about 1 year ago
Hanging out with your customers is now easier than ever
There are some nights, in customer support, when email just won’t do. There are times when even the phone...
Alan Berkson about 1 year ago
Jon Ferrara on #CEOonSupport
I had a chance to sit down with Nimble CEO, Jon Ferrara, a man known for “swimming in the...
Aishwarya Hariharan about 1 year ago
Freshdesk now supports multi-currency payments
We’re happy to announce that Freshdesk now supports payments in more than just the Dollar, the unofficial standard currency...
Alan Berkson about 1 year ago
3 Reasons Customer Service Is Critical For Startups
Freshdesk is excited to be invited to the inaugural Collision Conference in Las Vegas on May 12th-14th. We love...
Kiran Darisi about 1 year ago
How we scaled Freshdesk (Part I) – Before Sharding
The second part of this story explains how sharding was performed and the technique of rebalancing used. Read the...
Aishwarya Hariharan about 1 year ago
Stepping out of office? Here are 4 hacks to ensure seamless support
Being a support superhero is hard work. Not only do you have to have the patience of a saint...
Aishwarya Hariharan about 1 year ago
Freshdesk for iOS: Everything you love, pocket-sized
If there’s one thing we hate doing, it’s saying “not just yet”. Which has gotten us into more trouble...
Andrew Reeve about 1 year ago
Honest Brew and Freshdesk: Beers, bars and blissful customers
Andrew Reeve is the Founder of Honest Brew, makers and finders of good beer from the UK.  Honest Brew...
Ramesh Ganapathy about 1 year ago
Four weeks with Freshfone: the story of how it improved our support process
Sometime back in December, we got a new toll-free number for our support hotline. After testing it out for...
Girish Mathrubootham about 1 year ago
Believing in your employees
Managing people is hard. A lot of times you have to take decisions that are not based on data...
Girish Shenoy about 1 year ago
The One Number That Matters in Customer Support
Customer support has evolved a lot over the years. We know we say this a lot, but it really...
Aishwarya Hariharan about 1 year ago
4 personalization lessons we learnt from our customers
To most people, portal customization isn’t very high up on their list of priorities. After all, if your support...
Aishwarya Hariharan about 1 year ago
How to not sound like a robot in your email notifications
Automated email notifications are the bane of my life. I understand they’re necessary, but I have difficulty seeing reason...