Alan Berkson about 1 year ago
3 Reasons Customer Service Is Critical For Startups
Freshdesk is excited to be invited to the inaugural Collision Conference in Las Vegas on May 12th-14th. We love...
Kiran Darisi about 1 year ago
How we scaled Freshdesk (Part I) – Before Sharding
The second part of this story explains how sharding was performed and the technique of rebalancing used. Read the...
Aishwarya Hariharan about 1 year ago
Stepping out of office? Here are 4 hacks to ensure seamless support
Being a support superhero is hard work. Not only do you have to have the patience of a saint...
Aishwarya Hariharan about 1 year ago
Freshdesk for iOS: Everything you love, pocket-sized
If there’s one thing we hate doing, it’s saying “not just yet”. Which has gotten us into more trouble...
Andrew Reeve about 1 year ago
Honest Brew and Freshdesk: Beers, bars and blissful customers
Andrew Reeve is the Founder of Honest Brew, makers and finders of good beer from the UK.  Honest Brew...
Ramesh Ganapathy about 1 year ago
The story of how our phone channel improved our support process
Sometime back in December, we got a new toll-free number for our support hotline. After testing it out for...
Girish Mathrubootham about 1 year ago
Believing in your employees
Managing people is hard. A lot of times you have to take decisions that are not based on data...
Girish Shenoy about 1 year ago
The One Number That Matters in Customer Support
Customer support has evolved a lot over the years. We know we say this a lot, but it really...
Aishwarya Hariharan about 1 year ago
4 personalization lessons we learnt from our customers
To most people, portal customization isn’t very high up on their list of priorities. After all, if your support...
Aishwarya Hariharan about 1 year ago
How to not sound like a robot in your email notifications
Automated email notifications are the bane of my life. I understand they’re necessary, but I have difficulty seeing reason...
Girish Mathrubootham about 1 year ago
What’s new in our kitchen – February Feature Roundup
A whole new year has arrived, National Oatmeal month has passed and February is here. We have been sparse...
Aishwarya Hariharan about 1 year ago
Should you hire your next support rep? 5 warning signs that mean you’re understaffed.
For a support superstar, nothing can make a day like a happy customer. But analytics and reports exist for...
Girish Mathrubootham about 2 years ago
Introducing Freshservice, our new ITIL Service Desk Product
I’m super excited and proud to announce Freshservice – a brand new product from Freshdesk, which is an online...
Girish Mathrubootham about 2 years ago
Why we are not afraid of Microsoft
In a recent post, Forbes columnist Gene Marks predicted that Microsoft just put Freshdesk and a few other companies...
Girish Shenoy about 2 years ago
Silence of the Customers: Why some posts go unnoticed
Every now and then, we write a blog post that doesn’t get any response at all. We carpet bomb...
Alan Berkson about 2 years ago
5 Trends in Customer Service for 2014
You can feel it. The role and nature of customer service is changing. Looking back on 2013 we have seen...
Anjana about 2 years ago
Our favorite moments of 2013
P.S. Happy New Year.
Aishwarya Hariharan about 2 years ago
Crime never sleeps and your support shouldn’t either – Introducing Freshdesk for Android
“The probability of receiving a support request is directly proportional to the direness of personal situation” – Murphy’s Law...
Aishwarya Hariharan about 2 years ago
Fresh Smiles: Have Great Support? Show it off!
Showcasing your support ratings to the world is like inviting people to take a peek at your journal. Truth...
Daniel Valencia about 2 years ago
Levers: Bringing Fluidity to the Freshdesk portal
If the Zappos’ and Apples of the world have taught us anything, it’s that a customer or user should...