Aishwarya Hariharan about 2 years ago 6 Comments
Outsourcing your Technical Support Process: Should You, or Should You Not?
As a company that builds and sells technical support software for a living, businesses ask us all the time...
Vikram about 2 years ago 8 Comments
Suit up with FreshThemes – Let’s put a smile on your support!
Today is one of those days that changes everything. I want to say it’s the day that redefines everything...
Ramesh Ganapathy about 2 years ago 0 Comment
Five tips for writing perfect tech support emails
What’s this thing with technical support mails? Why do most of us get it so long, wrong, confusing, or...
Vikram about 2 years ago 0 Comment
COLA – The Art of Hyperspace Support without Colliding into your Agents
If you’ve ever launched a rocket into hyperspace, you’d know there are a whole lot of things you have...
Aishwarya Hariharan about 2 years ago 0 Comment
Why your support portal should scream YOU!
We live without any dearth of choice, don’t we? Especially when it comes to buying stuff. A consumer can...
Aishwarya Hariharan about 2 years ago 5 Comments
Amazon’s Road to Customer Happiness..
Once upon a time, there was this guy called Jeffrey Preston Jorgensen. He was a good guy, a smart...
Girish Mathrubootham about 2 years ago 4 Comments
Zendesk Security Breach: What this means to us…
Late yesterday Zendesk announced a security breach that hit me right on my solar plexus. The support accounts of...
Sairam Krishnan about 2 years ago 2 Comments
Say hello to Dropbox, Freshdeskers!
There’s nothing more annoying than watching the upload bar fill slowly, step by step, when you are trying to...
Sairam Krishnan about 2 years ago 0 Comment
Organize your Canned Responses
Greg has been using Freshdesk’s canned responses for some time now. It’s one of his most favorite features, taking...
Vikram about 2 years ago 0 Comment
Freshdesk goes Freemium, Grandpa Policy and the 3 Laws of Freshness
Today we just announced the new Freshdesk Plans & Pricing options to the world, and I was about to...
Vikram about 2 years ago 0 Comment
5 More ways to say Way More than Hello!
There’s nothing like saying hello in 16 different languages. But I’d have to say it must be way cooler...
Vikram about 2 years ago 5 Comments
Ticket Watchers: Watch out for what’s changing on that ticket
I’m looking at a ticket from a hot lead, the contents of which could mean a huge windfall this...
Vikram about 2 years ago 1 Comment
Search Engine Optimize your K-Base!
So you have everything you need to provide customers the best support experience possible. You have your email ticketing...
Sairam Krishnan about 2 years ago 0 Comment
Flex your Business Hours: What time does the store open?
Most businesses run like clockwork, with pretty consistent working hours throughout the week. Wake up at 6, walk the...
Ramesh Ganapathy about 2 years ago 1 Comment
Public Ticket Links: Why sign up when you can just jump right in?!
We all hate having to “login”. I don’t know if it’s having to remember another username-password combination, or being...
Vikram about 2 years ago 11 Comments
The story behind Freshdesk’s new logo
We love talking to customers. We love giving them a great product, coupled with an even better support experience....
Ramesh Ganapathy about 2 years ago 0 Comment
Why In-App support is the only way forward for the App Economy..
Everyday, every minute we use iPhones and iPads to get things done. We use it on our way to...
Ramesh Ganapathy about 2 years ago 4 Comments
You’ve Got MailChimp – The new Freshdesk/MailChimp integration
Customer Support is lot like a long distance relationship. In other words, it’s tough. You’ve hardly seen your customers,...
Vikram about 2 years ago 0 Comment
A Fresh look at 2012 (and here’s to a refreshing 2013)
It’s been a great year. An awesome year, in fact. And there’s no easy way to justify a recap...
Sairam Krishnan about 2 years ago 1 Comment
10 ways to improve productivity with Freshdesk!
It’s almost Christmas week, and as you jump hurdle after hurdle to get every ticket resolved, anticipate and negate...