Sairam about 2 years ago 4 Comments
Cloud telephony service Kookoo is now integrated with Freshdesk!
The fabulous folks over at Kookoo, the Indian cloud telephony service provider, have integrated their infrastructure as a service...
Sairam about 2 years ago 5 Comments
Freshdesk at TechCrunch & Dreamforce 2012
Freshdesk will be in San Francisco for the next two weeks at TechCrunch Disrupt (8-12 September) and at Dreamforce...
Ramesh about 2 years ago 5 Comments
Is your support ‘mobile’ enough?
Not long ago, there was a time when terms like “premium support” and value added platinum packages made sense....
Sairam about 2 years ago 8 Comments
5 reasons to NOT choose a hosted help desk solution…
You’ve probably figured it out already – customer support is the next game changer in your business. Which means...
Sairam about 2 years ago 8 Comments
Why should your help desk be ready to take on a Zombie Apocalypse?
Should you even be asking this?  Of course you should be ready to face a Zombie Apocalypse. But for...
Sairam about 2 years ago 11 Comments
The Top 5 Social Customer Service Fails in Business
For every growing business that seems to “get” the importance of supporting customers on social media, some others make...
Sairam about 2 years ago 5 Comments
Save your XXL replies from Mr Murphy – Autosave is here..
Every once so often, you need to type out that longer-than-usual reply. Or you need to consult with your...
Vikram about 2 years ago 5 Comments
Who’s the Boss? A reminder on the Indian Independence Day!
Today is a pretty good day for some refreshing thoughts. After all, this was the day some 65 years...
Sairam about 2 years ago 7 Comments
Sunshine on Freshdesk – the new Tickets view
Every weekend is like the arrival of spring here at Freshdesk. Flowers bloom, butterflies sing, and new features, updates,...
Sairam about 2 years ago 17 Comments
The FreshMobile has hit the roads – Freshdesk’s new Mobile App is out..
For work or for pleasure, Or for a cup of hot brew, The world’s on the move, And so...
Sairam about 2 years ago 9 Comments
3 reasons why social customer support is NOT optional
Remember the time your laptop broke down, and you had to wait for hours listening to an automated voice...
Sairam about 2 years ago 8 Comments
Australian Businesses need to step up on Customer Service
According to the American Express Global Customer Service Barometer released this May, 40% of consumers in Australia are dissatisfied...
Sairam about 2 years ago 1 Comment
Go, India, Go..!! All the best from Freshdesk.
It’s the greatest sporting spectacle on the planet, and the world’s eyes will be on London as the 2012...
Girish about 2 years ago 11 Comments
Impact of this week’s DDoS attack on our DNS Provider Zerigo – Learnings and Post Mortem
On Sunday and Monday (July 22nd & 23rd)  our DNS Service Provider Zerigo was a target of a massive...
Sairam about 2 years ago 4 Comments
Freshdesk for Salesforce – Support & Sales just got a whole lot closer..!!
Alright..!! Our most awaited integration is here. Freshdesk is now integrated with Salesforce, the biggest CRM brand on the...
Sairam about 2 years ago 4 Comments
Our Sweetest Integration is here – Freshdesk for Sugar CRM..!!
Freshdesk is now integrated with Sugar CRM. The integration lets you view Freshdesk tickets in Sugar CRM and customer...
Sairam about 2 years ago 12 Comments
Customer Service Spotlight 5 – The Future Of Customer Service
Throughout the spotlight series so far, we spoke about what customer support really means, why you should have the...
Sairam about 2 years ago 5 Comments
This 4th of July, let’s declare some support love!
It’s the fourth of July. There’s Firecrackers and celebrations around the stars and stripes. But more globally, it is...
Vikram about 2 years ago 6 Comments
Custom Status: Where is the ticket lying, right now…
When you login to your support portal in the morning (or, if you are like us, right from your...
Sairam about 2 years ago 6 Comments
Public Notes back in, by popular demand…
Last month, we updated Freshdesk with a fix in which we removed the confusion about whether agents should keep...