Ramesh Ganapathy about 2 years ago 1 Comment
Freshdesk is now integrated with LogMeIn Rescue!
A lot of things can get in the way of providing exceptional customer support. Like working with a customer...
Sairam Krishnan about 2 years ago 4 Comments
Announcing FreshPlugs: A World of Integrations Plugged into your Help Desk
John’s Pizza place, which he opened the year he got married to Stephanie, is now doing pretty well. In...
Sairam Krishnan about 2 years ago 2 Comments
How to build lasting Brand Equity – The importance of the Community
As parts of the companies and teams we work in, there will always have been the minute when we...
Sairam Krishnan about 2 years ago 2 Comments
Freshdesk Secret 4 – Backup every mail, lead & conversation
Most tools like your CRM or project management software let you shoot an email to automatically create a lead,...
Sairam Krishnan about 2 years ago 5 Comments
How customer support can and will increase your revenue
One of the most repeated arguments that growing businesses had in the past was this – that customer support...
Sairam Krishnan about 2 years ago 2 Comments
Why gamify support? – The PERKS of Customer Service
Turning a complaining customer into someone who is madly in love with your service sounds really nice and poetic....
Sairam Krishnan about 2 years ago 1 Comment
Freshdesk Secrets 3 – Automatic ticket closure with Supervisor
Let the Supervisor close tickets you’re done with and focus on what’s important You are on a roll and...
Sairam Krishnan about 2 years ago 3 Comments
Freshdesk Secrets 2 – Catch Knowledge on the Fly
Have support answers ready in your head? Save & retrieve them whenever you want to. Most businesses, big and...
Sairam Krishnan about 2 years ago 8 Comments
Freshdesk Secrets 1 – Agent Email to Ticket
This post kicks off our new series ‘Freshdesk Secrets’, specially for the Freshdesk Legion, the worldwide community of support...
Sairam Krishnan about 2 years ago 2 Comments
4 reasons to Gamify your Help Desk..
Its been a week since we launched Freshdesk Arcade and we’ve been seeing so much love from support teams...
Sairam Krishnan about 2 years ago 2 Comments
Are you Gamified yet?
           
Sumair about 2 years ago 4 Comments
Aberdeen Group’s New Research on Social Media in Customer Service – Guest Post
Aberdeen’s Service Management team is looking to dive deeper into the impact that social media (For research purposes, social...
Vikram about 2 years ago 4 Comments
Old MacDonald wanted a helpdesk!
Because sometimes, we try our hand at poetry too. Ole’ MacDonald had a farm and every day he had...
Sairam Krishnan about 2 years ago 4 Comments
Why Dexter would choose a hosted helpdesk!
If you grew up watching Dexter (the boy genius with a lab in his basement – not the confused...
Vikram about 2 years ago 8 Comments
Turn Your Phone into the hottest support hotline with Knowlarity, the Grasshopper of India
With your support team on Freshdesk, you can be sure to give your customers an experience to fall in...
Sairam Krishnan about 2 years ago 8 Comments
Presenting the new Freshdesk Arcade – Customer Support just became a lot more fun!
In customer support, winning that one moment of satisfaction justifies all the work that you put in. But lets...
Sairam Krishnan about 2 years ago 4 Comments
Cloud telephony service Kookoo is now integrated with Freshdesk!
The fabulous folks over at Kookoo, the Indian cloud telephony service provider, have integrated their infrastructure as a service...
Sairam Krishnan about 2 years ago 5 Comments
Freshdesk at TechCrunch & Dreamforce 2012
Freshdesk will be in San Francisco for the next two weeks at TechCrunch Disrupt (8-12 September) and at Dreamforce...
Ramesh Ganapathy about 2 years ago 5 Comments
Is your support ‘mobile’ enough?
Not long ago, there was a time when terms like “premium support” and value added platinum packages made sense....
Sairam Krishnan about 2 years ago 8 Comments
5 reasons to NOT choose a hosted help desk solution…
You’ve probably figured it out already – customer support is the next game changer in your business. Which means...