Sairam Krishnan about 2 years ago 0 Comment
Flex your Business Hours: What time does the store open?
Most businesses run like clockwork, with pretty consistent working hours throughout the week. Wake up at 6, walk the...
Ramesh Ganapathy about 2 years ago 1 Comment
Public Ticket Links: Why sign up when you can just jump right in?!
We all hate having to “login”. I don’t know if it’s having to remember another username-password combination, or being...
Vikram about 2 years ago 11 Comments
The story behind Freshdesk’s new logo
We love talking to customers. We love giving them a great product, coupled with an even better support experience....
Ramesh Ganapathy about 2 years ago 0 Comment
Why In-App support is the only way forward for the App Economy..
Everyday, every minute we use iPhones and iPads to get things done. We use it on our way to...
Ramesh Ganapathy about 2 years ago 4 Comments
You’ve Got MailChimp – The new Freshdesk/MailChimp integration
Customer Support is lot like a long distance relationship. In other words, it’s tough. You’ve hardly seen your customers,...
Vikram about 2 years ago 0 Comment
A Fresh look at 2012 (and here’s to a refreshing 2013)
It’s been a great year. An awesome year, in fact. And there’s no easy way to justify a recap...
Sairam Krishnan about 2 years ago 1 Comment
10 ways to improve productivity with Freshdesk!
It’s almost Christmas week, and as you jump hurdle after hurdle to get every ticket resolved, anticipate and negate...
Girish Mathrubootham about 2 years ago 6 Comments
Startups are not a “David vs Goliath” story. It is more like a Commando operation…
This post is based on my interactions with a lot of really smart people, who are either working on...
Sairam Krishnan about 2 years ago 5 Comments
How to Handle Complaining Customers
We all know handling complaining customers is tricky. On one hand, there is the usual business of handling, mitigating...
Sairam Krishnan about 2 years ago 1 Comment
The Case for In-App Customer Feedback
It’s been a month since you launched your latest task management app on the App Store. You did the...
Sairam Krishnan about 2 years ago 1 Comment
Sales and Support are now ‘Batchmates’ – Introducing Freshdesk for Batchbook!
It’s never going to be easier to ‘batch’ up your sales and support! Freshdesk is now integrated with Batchbook....
Sairam Krishnan about 2 years ago 1 Comment
Time for sales and support to get real ‘high’, folks.. – Announcing Freshdesk for Highrise!
Your sales and support teams are going to get really really ‘high’ on this. We just hope they don’t...
Sairam Krishnan about 2 years ago 1 Comment
Is Your Support Team Ready for the UnHolidays – 5 tips to get your helpdesk ready for Thanksgiving weekend!
This week kicks off the season most people look forward to all year long. November brings on Thanksgiving and...
Sairam Krishnan about 2 years ago 2 Comments
The Lemonade Boy who Listened – 3 Lessons in Customer Service
A decade ago, ‘customer interaction’ meant very little. The little kid with the lemonade stand just had to place...
Ashley Furness about 2 years ago 3 Comments
The Secret to Ritz-Carlton’s Customer Service Sauce
When Apple Genius Bar’s hiring managers evaluate candidates, they keep one guiding principle in mind: “Will this person provide...
Ramesh Ganapathy about 2 years ago 1 Comment
Freshdesk is now integrated with LogMeIn Rescue!
A lot of things can get in the way of providing exceptional customer support. Like working with a customer...
Sairam Krishnan about 2 years ago 4 Comments
Announcing FreshPlugs: A World of Integrations Plugged into your Help Desk
John’s Pizza place, which he opened the year he got married to Stephanie, is now doing pretty well. In...
Sairam Krishnan about 2 years ago 2 Comments
How to build lasting Brand Equity – The importance of the Community
As parts of the companies and teams we work in, there will always have been the minute when we...
Sairam Krishnan about 2 years ago 2 Comments
Freshdesk Secret 4 – Backup every mail, lead & conversation
Most tools like your CRM or project management software let you shoot an email to automatically create a lead,...
Sairam Krishnan about 2 years ago 5 Comments
How customer support can and will increase your revenue
One of the most repeated arguments that growing businesses had in the past was this – that customer support...