Shankar Ganesh about 1 year ago
I’m Luis Hernandez and this is how we support at Geckoboard!
Luis Hernandez is a Customer Success Manager at Geckoboard, a real-time dashboard that gives you instant access to your most...
Aishwarya Hariharan about 1 year ago
I’m Hannah Griffith and this is how we roll at Xero!
Hannah Griffith is a Customer Experience Team Leader (UK) at Xero, a beautiful online accounting software for small businesses. Headquartered...
Aishwarya Hariharan about 1 year ago
9 incredibly useful customer support tools
You’re solving one ticket after the other without a break. But you don’t seem to be making a dent...
Aishwarya Hariharan about 1 year ago
I’m Chad Stovern and this is how we support at iDoneThis!
Chad Stovern is a Customer Success Engineer at iDoneThis, one of the simplest ways to track personal tasks and sync...
Prashanthini Mande about 1 year ago
Solving the Chicken and Egg Problem in Business Communities
Are you planning to start a community for your business? Fantastic! An active community helps businesses build rapport with...
Aishwarya Hariharan about 1 year ago
Ten new Freshdesk integrations to make your life easier
We’re only a month into 2015 but we’re already off to an amazing start! Eight product updates, dozens of...
Aishwarya Hariharan about 1 year ago
I’m Chad Horenfeldt and this is how we roll at Influitive!
Chad Horenfeldt is the VP of Customer Success at Influitive, an advocate marketing software that helps you discover, mobilize,...
Shankar Ganesh about 1 year ago
Meet Christa Collins, the former VP of Customer Care at Squarespace!
Christa Collins is the former VP of Customer Care at Squarespace, the easiest way for anyone (including Jeff Bridges!) to...
Aishwarya Hariharan about 1 year ago
Seven things you didn’t know were hurting your support
The road to hell is paved with good intentions. When a customer writes in with a problem, you want...
Aishwarya Hariharan about 1 year ago
I’m Jacob Jaber and this is how we roll at Philz Coffee
Jacob Jaber is the CEO of Philz Coffee. Everyone who knows Philz knows they’re obsessed with two things: coffee and...
Shankar Ganesh about 1 year ago
I’m Nichole Elizabeth and this is how we roll at Product Hunt!
Nichole Elizabeth is a Community Manager at Product Hunt, the go-to-place for folks in the tech industry to discuss the latest and greatest...
Riya Sebastian about 1 year ago
8 Things We Learnt From The Secret Sauce Interviews In 2014
We launched the Secret Sauce series in September of last year in an attempt to find out what makes...
Girish Shenoy about 1 year ago
Freshdesk in 2014: New features, cool integrations and more
Aishwarya Hariharan about 1 year ago
I’m Patricia Wroblewski and this is how we support at Mention!
Patricia Wroblewski is a Community Support Hero at Mention, a tool that makes social media monitoring easy. Wine lover and...
Aishwarya Hariharan about 1 year ago
I’m Ryan Engley and this is how we support at Unbounce!
Ryan Engley is the Director of Customer Success at Unbounce, a tool that allows marketers to build, launch, test...
Shankar Ganesh about 1 year ago
I’m Micah Bennett and this is how we support at Zapier!
Micah Bennett is the Support Lead at Zapier, a tool that connects the web apps you use so you...
Shankar Ganesh about 1 year ago
I’m Alessio Fattorini and this is how we roll at Nethesis!
Alessio Fattorini is a Support Specialist and Product Manager at Nethesis. He’s also NethServer’s Community Manager. When Alessio isn’t saving...
Shankar Ganesh about 1 year ago
How To Use Schemas To Upgrade Your Customer Experience
Customer experience no longer begins when users land on your mobile app or your web page. It begins when...
Aishwarya Hariharan about 1 year ago
I’m Scott Markovits and this is how we roll at InVision!
Scott Markovits is the Head of Support at InVision, the world’s leading design collaboration platform. Built to foster collaboration and...
Aishwarya Hariharan about 1 year ago
Six new Freshdesk integrations to spruce up your support
The Freshdesk team has been busy this year integrating Freshdesk to the apps you told us were most important...