Posts Tagged ‘customer service’

Alan about 3 months ago 6 Comments
5 Trends in Customer Service for 2014
You can feel it. The role and nature of customer service is changing. Looking back on 2013 we have seen...
Vikram about 8 months ago 4 Comments
Is your customer service color-blind?
I just got back from my annual eye test, and I got a free lesson in customer service and...
Muthu about 8 months ago 1 Comment
How to Say “NO” in customer service
When I jumped cities, I had to meet up with a dozen prospective roommates before settling in with one...
Aishwarya about 11 months ago 0 Comment
Customer service is overrated… And other things to write on your gravestone
There’s simply nothing worse than someone telling you how sorry they are when you can hear they don’t give...
Sairam about 1 year ago 2 Comments
The Lemonade Boy who Listened – 3 Lessons in Customer Service
A decade ago, ‘customer interaction’ meant very little. The little kid with the lemonade stand just had to place...
Ashley Furness about 1 year ago 3 Comments
The Secret to Ritz-Carlton’s Customer Service Sauce
When Apple Genius Bar’s hiring managers evaluate candidates, they keep one guiding principle in mind: “Will this person provide...
Sairam about 2 years ago 8 Comments
Freshdesk Secrets 1 – Agent Email to Ticket
This post kicks off our new series ‘Freshdesk Secrets’, specially for the Freshdesk Legion, the worldwide community of support...
Sairam about 2 years ago 2 Comments
Are you Gamified yet?
Sumair about 2 years ago 4 Comments
Aberdeen Group’s New Research on Social Media in Customer Service – Guest Post
Aberdeen’s Service Management team is looking to dive deeper into the impact that social media (For research purposes, social...