Posts Tagged ‘customer service’

Alan Berkson about 7 months ago
3 Customer Service Trends To Watch At Dreamforce
It’s that time of year when masses of CRM vendors and professionals descend on San Francisco for Salesforce’s annual...
Alan Berkson about 7 months ago
3 Trends In Customer Service From CRM Evolution
I’m excited to be heading down to Atlanta for Social Media Today’s The Social Shakeup this week where I’ll be moderating...
Alan Berkson about 11 months ago
Jon Ferrara on #CEOonSupport
I had a chance to sit down with Nimble CEO, Jon Ferrara, a man known for “swimming in the...
Alan Berkson about 1 year ago
5 Trends in Customer Service for 2014
You can feel it. The role and nature of customer service is changing. Looking back on 2013 we have seen...
Vikram about 2 years ago
Is your customer service color-blind?
I just got back from my annual eye test, and I got a free lesson in customer service and...
about 2 years ago
How to Say “NO” in customer service
When I jumped cities, I had to meet up with a dozen prospective roommates before settling in with one...
Aishwarya Hariharan about 2 years ago
Customer service is overrated… And other things to write on your gravestone
There’s simply nothing worse than someone telling you how sorry they are when you can hear they don’t give...
Sairam Krishnan about 2 years ago
The Lemonade Boy who Listened – 3 Lessons in Customer Service
A decade ago, ‘customer interaction’ meant very little. The little kid with the lemonade stand just had to place...
Ashley Furness about 2 years ago
The Secret to Ritz-Carlton’s Customer Service Sauce
When Apple Genius Bar’s hiring managers evaluate candidates, they keep one guiding principle in mind: “Will this person provide...
Sairam Krishnan about 3 years ago
Freshdesk Secrets 1 – Agent Email to Ticket
This post kicks off our new series ‘Freshdesk Secrets’, specially for the Freshdesk Legion, the worldwide community of support...
Sairam Krishnan about 3 years ago
Are you Gamified yet?
           
Sumair about 3 years ago
Aberdeen Group’s New Research on Social Media in Customer Service – Guest Post
Aberdeen’s Service Management team is looking to dive deeper into the impact that social media (For research purposes, social...
Sairam Krishnan about 3 years ago
Australian Businesses need to step up on Customer Service
According to the American Express Global Customer Service Barometer released this May, 40% of consumers in Australia are dissatisfied...
Vikram about 3 years ago
Custom Status: Where is the ticket lying, right now…
When you login to your support portal in the morning (or, if you are like us, right from your...
Sairam Krishnan about 3 years ago
Freshdesk Spotlight Part 1 – What is Customer Service?
This post is the first part of a blog series from Freshdesk, in which we will try to answer...
Vikram about 3 years ago
The Freshdesk Fresh Leap Offer
It’s the Leap Day. If Pope Gregory were supporting customers, instead of making calendars, we’d have one hell of an...
Sairam Krishnan about 3 years ago
5 tips to manage your Customer Service on Facebook
Facebook is the most prominent of the tools that have taken over the Social Media landscape today, and customers...
Sairam Krishnan about 3 years ago
The Legend of Zappos – Building a Brand with great Customer Service
How did they do it? Seemingly, this one question is what everyone wants answered. How? In an atmosphere of...
Sairam Krishnan about 3 years ago
5 reasons you should be serving your customers on Facebook
Facebook is now quite well established as a marketing tool but as we discussed before on the blog, the real...
Girish Mathrubootham about 4 years ago
Importance of Small things in Customer Support Software – Learning from Rafa
Rafael Nadal is in a slump this year. He has lost three grand slams on the trot, quite a...