Swaathishree Sridhar on July 26, 2019. 11 min read Rocketium’s Secret Sauce to Customer Support Rocketium is a cloud-based software that lets users create, automate, and edit their own videos with...
Swaathishree Sridhar on February 8, 2019. 9 min read Heap’s Secret Sauce to Customer Support Heap is an analytics library and SaaS product that captures user interactions on the web and mobile ...
Monica Maria on January 30, 2019. 22 min read Hootsuite’s Secret Sauce to Customer Service Hootsuite is a social media management software, that lets their customers manage all their social p...
Akshara Sruthi G on July 23, 2018. 9 min read Trouva’s Secret Sauce to Great Customer Support:... Trouva is a marketplace that brings together hundreds of the best independent boutiques with a physi...
Monica Maria on May 30, 2018. 6 min read Timely Resolution is POSist’s Secret Sauce t... POSist is a cloud-based Restaurant Technology Platform that provides complete automation of restaura...
Monica Maria on April 30, 2018. 6 min read “Step On the Other Side of the Keyboard”, says... Swappa is an e-commerce marketplace that helps facilitate the sale of gently used electronic devices...
Monica Maria on April 17, 2018. 8 min read How Just One Person at Smallpdf Handles Support fo... It all began in 2013 when the founders created a compression tool for their parents to reduce the si...
Monica Maria on February 19, 2018. 7 min read Mozilla’s Secret Sauce to Customer Success Lies ... Today, customer support isn’t restricted to email, phone, and chat. Each year sees new trends in t...
Arun Sathiya on November 29, 2017. 10 min read Animoto’s Secret Sauce to Customer Success: Bein... We started the Secret Sauce series to find out more about what makes the customer service of some ...
