Why is agent productivity important?
We have been going on about agent productivity for a bit now. There have been blogs and discussions on the topic. But it hasn’t been without good reason. Productivity, in general, is using your time well, but in customer support, it’s a crucial skill to have. Anything less than the best use of your time can quickly lead to accumulation of a backlog you just can’t seem to clear. So if you’re reducing the amount of time you spend on each issue, that frees up more of your time – time that you can use to be more effective in the way you manage support issues. You will find yourself spending less time on menial tasks that demotivate you and more on what matters: helping customers. As a result, you feel less stressed; your morale gets a boost. All this translates to you being able to consistently delight your customers.
But how? Well, that’s what we’re here to shed some light upon. We’re hosting a webinar on 20th July to talk to you about how you can leverage Freshdesk, our customer support software to be the most productive agent you can be. We’ll show you how you can:
Come up with an action plan
You can’t do anything no matter how big or small if you don’t know where to start. In the webinar, you will learn about how you can plan your day better so that you handle your workload more efficiently.
Do more in less time
Prioritising is only the beginning. Here is where reducing the time spent on each issue comes in. When the things you have to do are made easier, you get more effective at doing them. And we are going to show you exactly how.
Work better together
In support, working with other teams used to be complicated. It has been where the efficiency of even the best support teams have ground to a halt. But it doesn’t have to be like that. You will soon find out how you can work better together, and how teamwork will even boost your productivity.
Did you know? You can use scenario automations to execute multiple actions on a ticket with a single click, saving you time on every ticket.
All this is just a sneak peek into what we have in store for you; there’s a lot more that we have planned. The webinar – presented by Charanyan Venkataraghavan, a Presales Tech Lead at Freshdesk – already has over 1500 registrations from support teams all over the world. There will also be a live Q&A session where it’s not insights from just us, but advice from the global support community. You’ll get the most value from participating live, but if the time just doesn’t work for you, sign up anyway, and we’ll send you a recording. So book your spot now!