Adrian Swinscoe

Adrian Swinscoe is a customer experience consultant and advisor, and has been growing and developing customer-focused large and small businesses for 20 years. He's a huge fan of organizations that do great things for their customers. He enjoys using research, stories (he’s author of How to Wow), and human insights to help create change and better results for his clients. Overall, he's a lover of simplicity and an advocate of the human touch -- with some really useful technology thrown in. Visit his blog and read his column on Forbes.