Amruth on September 15, 2017. 3 min read Huddle up: Internal conversations when and where y... Technology has greatly simplified our lives, but there’s still a surprising amount of roadblocks a...
Amruth on July 14, 2017. 4 min read An easy way to prioritize your work If your day is anything like mine, the first thing you see when you get into work is probably a wall...
Amruth on June 20, 2017. 5 min read What it’s like to be a Freshdesk Support Agent Much of the magic that happens behind the scenes of great customer support is never known to the out...
Amruth on March 3, 2017. 6 min read 7 Customer Support Lessons from Superheroes What do you call someone who makes it their job to help people? Someone who tries their best to see ...
Amruth on November 8, 2016. 5 min read Genie in a Bot: Support over Chat You could blame this on pop culture, but every time I think about Artificial Intelligence (AI), my h...
Amruth on September 29, 2016. 4 min read Freshdesk Gets More Apps The best thing about apps is that they do exactly what you need. Apps are the best way to modularly ...
Amruth on August 24, 2016. 3 min read 5 Ways to Optimize your Call Queue The most crucial part of a phone experience is often, not the agent on the other end of the line, bu...
