Abid Khan on May 10, 2020. 6 min read Understanding the Power of Team Collaboration in C... Many factors are involved in creating an effective customer service strategy. The agents you hire, t...
Abid Khan on January 8, 2020. 8 min read The Definitive Guide to Customer Service Standards... Customer service is what truly makes or breaks your business. Every interaction your support team ha...
Abid Khan on November 11, 2019. 6 min read The Guide to Escalation Management in Customer Ser... The goal of every customer service team is to ensure that a customer’s issues or grievances are be...
Abid Khan on March 5, 2018. 7 min read 5 Tips to Handle Customer Support on Twitter Like ... If you’re a business operating in today’s constantly evolving social landscape, chances are that...