Michael on April 13, 2022. 9 min read 10 Easy Empathy Exercises For Building a More Empa... Customers want to feel understood and heard, and this requires empathy. People with strong empathic ...
Michael on December 17, 2021. 11 min read Importance of Great Customer Service in Healthcare... Healthcare is a customer service industry. Kind gestures and positive everyday interactions between ...
Michael on December 14, 2021. 6 min read 10 Ways to Level Up Your Customer Service Analytic... Advanced customer experience analytics allows you to gather valuable insights around customer behavi...
Michael on August 21, 2019. 8 min read Importance of Analytics in Creating a Rich Knowled... Not that long ago people used to call customer support whenever they had a question about a product....
Michael on June 14, 2019. 7 min read 10 Effective Ways to Get Honest Feedback About You... Self-service is a growing industry trend and with good reason. Self-service options provide a lot of...
Michael on June 12, 2019. 7 min read How to Manage Customer Relationships After Closing... You’ve put your best game face on. Made promises. Let your winning personality shine through. Sold...
Michael on June 9, 2019. 4 min read Importance of Customer Service Analytics Providing good customer service is an art. Typically, someone calling into a customer support depart...
Michael on June 8, 2019. 8 min read How to Ensure Personalized Customer Service Every ... Customers value personalization. In fact, over seven out of 10 consumers1 express frustration when t...
Michael on May 25, 2019. 5 min read How To Integrate Social Media Into Your Omnichanne... Unlike in the past, consumers now use multiple channels and devices to research, browse, and buy pro...
