Sabine Harnau

Sabine Harnau helps purpose-driven companies woo customers around the world and keep them happy. Her consultancy From Scratch supports businesses across Europe with multilingual copy, training and strategic communications advice.

Sabine Harnau on March 15, 2019. 6 min read

9 Facts to Know When You Provide Support for a Mul...

Do you buy your own products and services? Even if you do: you’re probably not your (typical) cus...

Sabine Harnau on August 19, 2018. 4 min read

4 Myth-Busting Facts about Customer Service

Any organization comprises different functions, such as marketing, sales, product, customer support,...

Sabine Harnau on July 20, 2018. 7 min read

10 Overlooked Facts About Customer Reviews to Help...

Finding out what your customers really think is about more than just sending out a satisfaction surv...