Swaathishree Sridhar on July 26, 2019. 11 min read Rocketium’s Secret Sauce to Customer Support Rocketium is a cloud-based software that lets users create, automate, and edit their own videos with...
Swaathishree Sridhar on June 21, 2019. 6 min read In-product Onboarding Strategies to Convert Trial ... People visit your website. They sign up for a free trial. By the end of the trial period, all of tho...
Swaathishree Sridhar on May 3, 2019. 5 min read 7 Most Innovative Chatbots to Draw Inspiration Fro... Chatbots can be tricky for both brands and customers. While brands have to put a lot of effort to cr...
Swaathishree Sridhar on March 25, 2019. 6 min read 4 Ways Product Managers Can Create a Customer-cent... For any product to survive, it has to keep evolving based on customer expectations and needs. Brands...
Swaathishree Sridhar on February 24, 2019. 5 min read What’s Stopping Your Customers from Switchin... 50% of the customers say that they switch to a different brand if their needs aren’t met.1 On the ...
Swaathishree Sridhar on February 8, 2019. 9 min read Heap’s Secret Sauce to Customer Support Heap is an analytics library and SaaS product that captures user interactions on the web and mobile ...
Swaathishree Sridhar on January 31, 2019. 5 min read Tips to Increase Prices without Losing Customers i... Price increase is a part of every business’s growth. According to Bain & Company’s global su...
Swaathishree Sridhar on January 25, 2019. 4 min read 7 Lesser Known WOW Customer Service Stories Last week, when I began analyzing what makes for a heart touching customer service, I observed one t...
Swaathishree Sridhar on November 21, 2018. 5 min read TED Talks Every Customer-facing Employee Should Li... Last week, when I was watching yet another TED talk, a sudden realization washed over me. Why hadnâ€...
