Due to the severe outage at the N. Virginia data center of Amazon AWS, several internet companies including Heroku, Foursquare, HootSuite etc. are facing downtime. Unfortunately Freshdesk is also hosted in the same data center and our service has been unavailable for the past 7 hours.
We apologize to our Beta customers for this downtime and hope that Amazon resolves this outage at the earliest.
Thanks for your patience and support.