A few weeks ago, we introduced Time-Tracking in Freshdesk. This has been one of the popular feature requests from our users, especially from the consultant and web design/graphic design community. Now when your clients send you support tickets for work that needs to be performed, you can track time spent on completing these tasks from right within Freshdesk.
With the cool Start/Stop timers, you can stop counting time on your fingers and let Freshdesk track time while you focus on work. When it’s time to invoice the client, use the neat Time Sheet report in Freshdesk to generate a detailed time spent report for each client and send it to them with your invoice.
You can find specific details on how to use the new Time Tracking feature on our solutions page article. The Time Tracking feature is available to all customers on the Blossom and Garden plans.
Go ahead – try our new time tracking feature and let us know what you think about it.
(Image Courtesy – http://throttle-media.net/)