Freshdesk gets Google-ed : Announcing three Google integrations that will blow your mind

Written by on April 5, 2012

Time for some trivia: How do you change customer support from a chore into something over 4 million businesses are using every day, worldwide?

Alright, let’s take a fresh look at the question. How do you put the help desk into the email, address book, analytics and every day tools that millions of people depend on?

In case you haven’t guessed, here are 4 words for you:

Put it into Google!

That’s right. If your business is running Gmail for your emails, and if you have ever seen the wonders of Google Analytics, Freshdesk has something big for you. Push your seat back a little and embrace yourself for a wave of mind-blowing freshness… Ready?

Freshdesk is now the first and only help desk that is completely integrated with Google apps. As things go, we have not one, not two, but THREE radical integrations with some Google apps you use every day. Like Gmail, Google contacts and Analytics.

Now get your scuba gear ready and lets take a plunge into the Google pool:

Google Contacts

Access your Google Contacts from Freshdesk Help desk

So you have all your important business contacts distributed between your team’s accounts. That means you are going to have a lot of broken, out dated and duplicated info floating around. Plus you now need to manually add new contacts from your helpdesk to your inbox and back. Wouldn’t it be cool if you could keep all the contacts across your team synced up?

+1 to the Freshdesk – Google Contacts integration. Now you can access all your Google contacts from Freshdesk, add a contact from Freshdesk to Google (and back), and make sure that your contacts are synchronized across your entire team as well! (more of this story on our website here)

Gmail Gadgets

You can now access Gmail Gadgets from your Help desk interface

This one is fresh-i-licious-ly fresh! You can now get your help desk to sit right beneath every email notification you get from Freshdesk. The Freshdesk Gmail gadget shows you the entire ticket conversation between your support team and the customer. That’s the complete context of the ticket without leaving your email.

The gadget even pulls up contact information and all recent tickets from this customer, so you get all the context you need to start working on the ticket even before you even type in the first letter of your reply. (take a closer look at Freshdesk Gmail Gadgets here)

Google Analytics

Analyze Customer Trends on your Help desk support portal

And this one’s for the guys who want to truly add intelligence into their customer support.

What would you do if you knew exactly what your customers are looking for in your support portals? Replicate super-engaging discussions on your forums? Add solutions focussed on keywords your customers are searching with?

Freshdesk now lets you integrate Google Analytics into your support portal. That means you get to identify what your customers are looking for, how much time they spend on which posts, and what articles don’t engage your customers. So go ahead, fine tune your solutions and tailor your support portal to what your customers want, just like you would your website! Read more about bringing analytics into your support here.

There, we’ve put it all out for you. Now all you need to do is go right in & start using it in awesome ways. You can follow the instructions on our Solutions Page here to get your Freshdesk Google-ready.

And do tell how you like it? We’d love to hear from you.

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