The sun is shining brightly. The birds are chirping a cheerful tune. A hot cup of coffee awaits you by your bedside. What a lovely day!
You are a support agent. This isn’t your morning. For you, every morning is the discovery of a conspiracy to test your patience and today is no exception.
Your fear that life wouldn’t turn out to be like literature is real.
Hundreds of support queries have made their way into your helpdesk. A bunch of them are screaming ‘Act now’ to your face.