The Freshdesk team has been busy this year integrating Freshdesk to the apps you told us were most important to you. In July, we announced integrations with Shopify, WebCommerce, Magento, and OneSky. We also deepened integrations with Google’s suite of Apps for Work including Gmail, Hangouts, Drive, and Calendar. Today we want to tell you about six more integrations that will help you better support your customers:
Get the feedback you need with custom SurveyMonkey surveys
Are your customers happy? Find out with the new Freshdesk-SurveyMonkey integration. Now, you can easily customize your surveys for specific groups of customers. And just like the default satisfaction survey that Freshdesk provides you with out of the box, you can choose to send this survey out automatically when a ticket is closed/resolved. Freshdesk customers who use SurveyMonkey’s Net Promoter Score survey template can also receive free access to SurveyMonkey’s Benchmarks, to compare results with industry averages.
Receive instant ticket updates in your HipChat chatroom
Never miss out on a ticket update even as you talk strategy, features and bug reports with your colleagues. If your distributed team uses HipChat to stay in sync, the HipChat-Freshdesk integration now makes it possible for your agents to get real-time ticket updates and new ticket notifications without having to leave your chat room to check. Here’s a solution article that’ll help you get started.
Pull up powerful reports with Easy Insight
Expand your Freshdesk reports with business intelligence from Easy Insight. The Freshdesk-Easy Insight integration provides deeper insights into your critical business metrics by letting you pull up comprehensive reports. With this integration, you can see key performance indicators, current open tickets by assignee and priority, the average number of interactions each agent needs to solve a ticket, and more. Easy Insight also provides you with a searchable table of your tickets and comments, thus making it easy to find what you need. You can also filter reports based on responder name, status, requester and source name. Get more info on how to access powerful reports and get deeper insights from your Freshdesk data from here.
Make sure customer order history is never more than a widget away with the SEOshop Integration
With the Freshdesk-SEOshop integration, your agents can now see customer order information from SEOshop right inside their help desk. No need to ask your customers for order information unnecessarily – it’s all right there in front of them. With this info readily available, your agents can also offer more relevant discounts and suggestions based on their orders. Here’s how you can connect your SEOshop store to your helpdesk.
Find out who spends how much time doing what with Time Camp
Track your support team’s efficiency by monitoring how much time they take to solve various tickets. With TimeCamp, you get to know your agents’ strengths and weaknesses and which tickets are most costly overall. You can also automatically invoice your customers through Time Camp. The best part is that, with Time Camp, you can automatically track time by setting up rules that track unique keywords (the ticket’s subject for example). Curious about how you can integrate your helpdesk with Time Camp? The directions are here.
With the Freshdesk-Insightly plug, your agents can view customer contact information, like name, email address, organization, contact status etc. from Insightly, right inside the ticket view! This way, your support team knows exactly who they’re talking to and which sales rep is handling them without ever leaving the comfort of your helpdesk. Agents can not only see customer contact details but they can also track tasks, set their status and priority right from the helpdesk. Here’s how you can connect your Insightly account to Freshdesk.
If you have any questions or specific integration requests, feel free to write to us at firstname.lastname@example.org. Or drop us a line below in the comments. We’re always happy to help!