Looking to build a kickass customer support team? Then think no more. You need to hire the best because these are the people that will make your company look good. And not just that, they will bring you new customers, help you retain existing customers, improve revenue, and make you stand apart from the rest of your peers in the industry.
In this infographic, you will find everything you need to find and hire the best support agents and managers for your team. We’ve included tips on
– putting out a customer service job posting
– writing a job description for the customer support person
– interview questions you need to ask
– how to test them for their skills
Illustrated by Siddharth Kandoth