multi channel omni channel support

Omnichannel Customer Service vs Multi-Channel Support

on January 12, 2024. 8 min read

Did you know that over 63% of customer service leaders globally have seen increased customer expectations? While 64% of consumers say that they expect companies to respond to them in real time, approximately 72% of customers expect representatives to know their issues and order history. That’s why you need to enable seamless omnichannel customer service…

Top 11 Help Desk Best Practices

Top 11 Help Desk Best Practices

Helpdesk software is designed to streamline customer conversations from across channels into one vie...
Customer Service Trends in 2023

Customer Service Trends in 2023

With 92% of consumers expecting to continue to contact customer service at or above pandemic-era rat...
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