June’s been an extremely busy month for us. And that’s not just because we managed to raise $31 million from Tiger Global, Accel Partners and our newest investors, Google Capital. It’s been extremely productive as well and we’ve managed to push out quite a bunch of features to our product.
Our community forums got a much needed update – you can now moderate spam, view recent activity across all your forums and navigate between different categories with ease. We’ve also revamped our Twitter Integration to let you create multiple keyword streams, filter tweets based on keywords and reply to and post tweets right from within Freshdesk.
And finally, we’ve hooked Freshdesk up with a bunch of other tools as well. Here’s a roundup of all the integrations we pushed out in the last couple of months and why they’re awesome:
Keep your support and business hand in hand
Bring your customers’ support history into your eCommerce app with our newest integrations; Freshdesk is now integrated with Shopify, WooCommerce and Magento which means that even when you’re knee deep in your Admin Panel, trying to find out why the purchase behaviour of one of your star customers is so aberrant, customer feedback and ticket history is never more than a click away.
Hanging out with your customers is now easier than ever
Initiate video calls from your favorite helpdesk and solve even the most complex problems in just a few minutes, with the Freshdesk-Hangouts Integration. All a customer has to do to video chat with an agent is click on the “Initiate Hangouts” button next to his ticket and (if the agent’s online), voila! they’re connected. There’s also a handy little Drive integration that lets you attach Drive files (docs, sheets, everything!) to your tickets and replies with ease.
A global customer base deserves a multilingual knowledge base
Like any good business, all you really want to do is make sure that your customers experience the most refreshing support experience there is, no matter where they are, what they speak or how they reach out to you. The only problem is that not all of your customers speak the same language or dialect. Previously, with Freshdesk’s Dynamic Email Notifications, you could get away with sending out alerts and reminders in multiple languages, but what about your knowledge base? How are you going to make sure that your content is translated in the best possible manner so that there are no ambiguities in your knowledge base?
OneSky swoops in to save the day by configuring a Freshdesk-OneSky integration so that your knowledge base articles can be translated in as little as a few days. And the best part is, they use professional, certified translators to translate the content so, you can make sure that you’re not trying to give your customers “dragon fodder” when you really mean Drachenfutter.