If you are still wondering about the unusual title then probably it is a good idea to watch the video above 🙂
We are happy to announce an exciting new feature – Support your customers on Twitter using Freshdesk
Today’s refresh to Freshdesk brings an exciting new feature in time with the trends – Customer Support on Twitter. More and more customers are tweeting about their brand experiences and progressive web companies know that they should manage these customers proactively or risk harming their brand reputation.
Well now with Freshdesk for Twitter, you can monitor tweets about your product or company, convert them as tickets and resolve them from within Freshdesk just as do for you existing email or phone based tickets.