Support Customers, Faster than Earthquakes

Written by on August 27, 2011

If you are still wondering about the unusual title then probably it is a good idea to watch the video above 🙂

We are happy to announce an exciting new feature – Support your customers on Twitter using Freshdesk 

Today’s refresh to Freshdesk brings an exciting new feature in time with the trends – Customer Support on Twitter. More and more customers are tweeting about their brand experiences and progressive web companies know that they should manage these customers proactively or risk harming their brand reputation. 

Well now with Freshdesk for Twitter, you can monitor tweets about your product or company, convert them as tickets and resolve them from within Freshdesk just as do for you existing email or phone based tickets.

Customer Support using Twitter

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Go ahead and try it. We like to hear what you think about this. You can view all our other presntations on our Slideshare channel.

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  • Ruth Cheesley

    This is a great addition to the Freshdesk system – I have just set it up for our main corporate account and also for the various products we are releasing shortly.It’s definitely very important to engage with your customers using social media rather than let them go unheard!

  • neteffects

    Twitter is indeed much faster than earthquake, no wonder its one of the most used social media platform.  It’s actually a great idea to collaborate your customer service on a much more faster and convenient way.